Annika Madrigal
Fresno,USA
Summary
Customer-focused retail professional with experience in barista service, beauty advising, front desk support, and sales. Handles cash and card transactions accurately, delivers friendly customer service, and keeps work areas clean, organized, and ready for daily operations. Works well with teams to support smooth store flow and a welcoming customer experience.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
San Mateo, CA
08.2025 - Current
- Prepared and served a variety of coffee, tea, and specialty beverages, ensuring adherence to Starbucks recipes and quality standards to enhance customer satisfaction.
- Provided friendly customer service by answering questions and customizing drinks, fostering a welcoming environment that encouraged repeat visits.
- Tendered cash and card transactions accurately at the register, contributing to efficient checkout experiences for customers.
- Maintains cleanliness and organization of the café, including the bar area, equipment, and dining space.
- Works as part of a team to restock supplies, support coworkers during busy periods, and ensure smooth daily operations.
Beauty Advisor
Sephora
San Mateo, CA
04.2023 - 10.2026
- Delivered expertise in skincare, makeup, haircare, and fragrance through professional training.
- Recommended beauty products tailored to individual client needs, enhancing customer satisfaction.
- Greeted clients warmly, contributing to positive customer experiences and building rapport.
- Fostered an inclusive environment, ensuring all customers felt welcomed and valued.
- Maintain store cleanliness and readiness for the next business day.
- Managed incoming shipments by organizing and verifying product deliveries., sort boxes, efficiently disburse products in a timely manner.
Concierge
Serra Highlands Senior Living
Daly City, CA
05.2023 - 09.2024
- Oversaw front desk operations at residential facility, ensuring efficient service and resident satisfaction.
- Provided assistance to residents with inquiries and requests, coordinated orders, maintained cleanliness and presentation of environment, decorated communal spaces for holidays, organized and filed documents, and upheld accurate resident records.
- Greeted residents, families, and visitors at senior living front desk.
- Answered calls and routed inquiries to proper departments.
- Scheduled transportation, appointments, and community service requests.
Sales Associate
Bath and Body Works
Fresno, CA
01.2022 - 08.2023
- Guided customers in locating products and offered tailored recommendations to align with their preferences.
- Operated the cash register efficiently, managing transactions with accuracy and maintaining a friendly and professional demeanor at all times.
- Performed diverse tasks in retail to enhance customer engagement to enhance customer shopping experience and satisfaction.
- Organized and restocked shelves, ensuring neatness and appealing presentation to attract customers.
- Conducted regular sweeping and mopping of floors to uphold cleanliness and safety standards.
Education
Bachelor of Science -
San Francisco State University
San Francisco06-2026
High School Diploma -
Bullard High School
Fresno, CA06-2022
Skills
- Teamwork skills
- Communication skills
- Time management
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Sales techniques
- Cash handling
- Up-selling
Languages
English
Timeline
Barista
Starbucks
08.2025 - Current
Concierge
Serra Highlands Senior Living
05.2023 - 09.2024
Beauty Advisor
Sephora
04.2023 - 10.2026
Sales Associate
Bath and Body Works
01.2022 - 08.2023
Bachelor of Science -
San Francisco State University
High School Diploma -
Bullard High School