Annika Miller
Jackson
Summary
Enthusiastic and reliable worker that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scuba Diving Instructor
Rollins College
09.2023 - Current
- Conduct weekly scuba diving classes for different level groups.
- Ensure safe technique and demonstrate effective communication with divers by addressing concerns and clear instructions.
- Increased safety awareness among students through comprehensive instruction on diving equipment, procedures, and emergency protocols.
- Enhanced student diving skills by developing personalized training programs and providing individualized feedback.
- Assist on off-campus dive trips by helping students prepare, unload, and assemble their dive equipment, and address issues in and out of the water.
Waitress
Christmas Farm Inn
08.2018 - Current
- Provide service for family dinners and private events, take orders, deliver food efficiently, and maintain a positive dining and work environment.
- Greet and escort guests to tables, address requests/complaints, train new employees on restaurant protocols, and provide attentive food service for guests to ensure guest satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Landscaper
Carter Notch Building Company
07.2017 - Current
- Assist with pruning, raking, and weeding, design small gardens that satisfy customers, plant flowers.
- Aid in monitoring gardens.
- Familiarity with power tools and machinery.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Hostess and Busser
Red Fox Bar and Grille
03.2019 - 08.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Communicate delays and offer additional services such as beverages to keep them occupied while waiting.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Inspect the dining room for cleanliness, proper supply levels, and required staffing.
Intern
Living Shores Aquarium
04.2022 - 07.2022
- Assisted in the daily care and maintenance of aquatic exhibits, ensuring the well-being of marine life.
- Collaborated with the aquarium staff to ensure an organized schedule.
- Educated children and families as an educational speaker while maintaining audience interest and avoiding information overload.
- Engaged in behind-the-scenes activities such as water quality testing and tank cleaning.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Expected Graduation 2027 -
Rollins College
High School Diploma -
Proctor Academy
05.2022
Skills
- Teamwork
- Adaptability
- Perseverance
- Time management
- Communication
- Travel knowledge
- Patience and Empathy
- High-volume dining
Certification
- ServSafe Certification
- CPR and First Aid
Languages
Spanish
Limited Working
Certifications
- CPR and First Aid
- ServSafe Certification
Timeline
Scuba Diving Instructor
Rollins College
09.2023 - Current
Intern
Living Shores Aquarium
04.2022 - 07.2022
Hostess and Busser
Red Fox Bar and Grille
03.2019 - 08.2022
Waitress
Christmas Farm Inn
08.2018 - Current
Landscaper
Carter Notch Building Company
07.2017 - Current
Expected Graduation 2027 -
Rollins College
High School Diploma -
Proctor Academy
- ServSafe Certification
- CPR and First Aid
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