Annika Nigo
Frisco
Summary
Diligent Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Service Manager
Chipotle Grill
Frisco
06.2025 - Current
- Oversaw daily operations and staff performance in fast-paced restaurant environment to ensure seamless service.
- Trained and supervised team members on food safety and customer service standards to uphold compliance and enhance guest satisfaction.
- Resolved customer issues promptly to enhance dining experience and satisfaction.
- Executed thorough opening, closing, and shift change functions to consistently maintain operational standards.
- Analyzed business performance data and forecasted business results for upper management.
Team Member
Julio's Chicken & Fish Restaurant
Athens
11.2024 - 03.2025
- Facilitated clear communication with customers, supervisors, and team members to enhance service experience.
- Processed payments accurately and efficiently using POS system.
- Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently.
- Delivered food to tables promptly.
Cashier
Shells Gas Station
Athens
02.2024 - 06.2024
Restaurant Team Member
Dickeys BBQ Pit
Athens
08.2023 - 01.2024
Education
High School Diploma -
Penn Foster Homeschooling Program
Frisco, TX 09.2022 - 06.2025
Skills
- Service quality management
- Customer service
- Staff training
- Coaching and mentorship
- Policy and procedure enforcement
- Inventory management
- POS Systems
- Cash Register Operation
- Food safety
- Problem-solving
- Reliable and responsible
Timeline
Service Manager
Chipotle Grill
06.2025 - Current
Team Member
Julio's Chicken & Fish Restaurant
11.2024 - 03.2025
Cashier
Shells Gas Station
02.2024 - 06.2024
Restaurant Team Member
Dickeys BBQ Pit
08.2023 - 01.2024
High School Diploma -
Penn Foster Homeschooling Program
09.2022 - 06.2025