Annika Showgren
Spanish Fork,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Lending Specialist
Enerbank Usa
Provo, Utah
07.2023 - Current
- Maintained accurate records of all transactions to ensure compliance with internal policies and procedures.
- Provided guidance and advice on complex lending issues as needed by upper management.
- Researched and resolved discrepancies related to customer accounts in a timely manner.
- Assisted customers in understanding loan terms and conditions.
- Developed relationships with customers to ensure satisfaction with services provided.
- Reviewed customer financial information to determine eligibility for loans.
- Investigated customer complaints related to loan servicing errors or omissions.
- Analyzed customer credit reports and financial statements to assess risk profiles.
- Performed due diligence reviews of potential borrowers prior to issuing new loans or lines of credit.
- Ensured adherence to all applicable laws, regulations, policies, procedures governing lending activities.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Customer Service Representative
Ross Dress for Less
Spanish Fork
10.2022 - 08.2023
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked with fellow sales team members to achieve group targets.
Customer Service Representative
Waukesha state bank
Waukesha, Wisconsin
08.2021 - 06.2022
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed cash handling duties including counting currency, coins and checks.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
Associate of Arts -
Utah Valley University
Orem, UTSkills
- Credit analysis
- Portfolio Management
- Documentation Review
- Loan Servicing
- Underwriting expertise
- Wealth Planning
- Attention to Detail
- Financial History Analysis
- Credit History Review
- Complaint Handling
- Corporate Financial Statements
- Loan Processing Coordination
- Income Evaluation
- Organizational Skills
- Customer service-focused
Timeline
Lending Specialist
Enerbank Usa
07.2023 - Current
Customer Service Representative
Ross Dress for Less
10.2022 - 08.2023
Customer Service Representative
Waukesha state bank
08.2021 - 06.2022
Associate of Arts -
Utah Valley University