MIRANDA MORENO
Summary
Detail-oriented professional with a background in banking and financial services, transitioning to Executive Office Administrator. Expertise in managing customer interactions, processing transactions, and resolving inquiries. Strong skills in account management and compliance, focused on enhancing customer satisfaction and optimizing billing operations.
Overview
12
12
years of professional experience
Work History
Lending Specialist
Boeing Employees Credit Union
Puyallup
06.2025 - Current
- Evaluated borrower creditworthiness and loan eligibility for various products.
- Analyzed customer financial information to assess loan eligibility and tailor lending solutions.
- Recommended appropriate lending solutions based on member needs.
- Guided members through loan processes and documentation requirements.
- Assisted members with loan applications and financial inquiries.
- Reviewed loan agreements for compliance with regulatory standards.
- Trained new staff on lending procedures and customer service techniques.
Member Advisor
Firefighters First Credit Union
02.2024 - 06.2025
- Delivered a five-star member experience through personable inbound and outbound phone calls, digital channels and other forms of member contact.
- Assisted members by answering inquiries and researching options to ensure informed decision-making.
- Opened new memberships and managed existing accounts to achieve sales and member service objectives.
- Sought out cross-sell opportunities aligned with established sales goals.
- Troubleshot and resolved service charge or fee issues to enhance member satisfaction.
- Processed payment transactions and kept accurate records.
- Processed transactions for IRAs, wires, disputes, cards, and stop payments with accuracy and attention to detail.
Consumer Loan Officer
America's Credit Union
Puyallup
10.2016 - 02.2024
- Conduct high-volume loan interviews, ensuring thorough documentation and compliance.
- Process, fund, and audit loans for accuracy, contributing to compliance and risk management.
- Proactively sell Credit Union products by effectively communicating their benefits.
- Resolve complex member issues, enhancing member satisfaction and loyalty.
- Open new accounts, including Certificate of Deposits and IRAs, and assist with account disputes.
- Compiled comprehensive loan files, credit reports, and additional documentation.
- Possess in-depth knowledge of consumer and banking compliance laws and regulations.
- Skillfully process WIRE transfers while adhering to established protocols.
ACH Originator/Employee Admin
James Polk Stone Community Bank
Portales
12.2013 - 06.2016
- Processed ACH transactions for the bank, consistently meeting all federal regulations and deadlines.
- Administered Online Banking, Billing, and Banking system programs with precision.
- Managed employee and customer support, leading a team of three to enhance service delivery.
- Balanced general ledgers and collected journal entries, ensuring timely posting of transactions for accurate financial reporting.
- Conducted comprehensive training for new employees, providing technical and procedural support.
- Assisted in internal audits, vendor management, and updating internal policies.
- Processed high volume of employee case tickets, ensuring timely resolution and effective follow-up.
Skills
- Loan evaluation
- Credit analysis
- Compliance review
- Risk assessment
- Financial analysis
- Document processing
- Account servicing
- Sales process optimization
- Problem solving
- Customer relationship management
Timeline
Lending Specialist
Boeing Employees Credit Union
06.2025 - Current
Member Advisor
Firefighters First Credit Union
02.2024 - 06.2025
Consumer Loan Officer
America's Credit Union
10.2016 - 02.2024
ACH Originator/Employee Admin
James Polk Stone Community Bank
12.2013 - 06.2016