Annika Tillman

• Created amazing original designs based on unique customer needs and requests
• Curated collections of products for customers to shop from
• Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products
• Offered end to end exceptional customer experience
• Managed multiple design project customers while increasing sales by 10%

• Own customer experience for assigned customers from start to finish including sending personalized notes, styling using Modsy's proprietary tools, and managing follow up for any redesigns
• Proactively manage customer relationships via email and Live Styling phone/screen sharing sessions
• Design- Responsible for creative designs for client that was featured on Modsy's Online Blog.

https://blog.modsy.com/real-online-interior-design-stories/living-room-design-stories/grown-up-living-room-design/

• Provided advice, design proposal boards, and computerized renderings to clients all over the U.S.
• Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation
• Developed space planning concepts, color palette selections, and textile presentations

• Improved service quality and increased sales by developing strong knowledge of company's products and services
• Achieved high customer satisfaction scores by de-escalating complaints quickly
• Updated accounts with recent information and processed customer payments
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.

• Provided comparative analysis of search engine results
• Completed in-depth analyses of competitor ad, keyword, bids and landing page activities
• Monitored metrics such as redirects, click and bounce rates and other KPIs to proactively optimize campaigns