Annikah Tapia
Indio,CA
Summary
Banking professional with proven track record in financial management and client relations. Adept at managing cash flow, ensuring compliance with regulatory standards, and enhancing client experiences. Known for teamwork and adaptability, ensuring seamless operations and strong results. Skilled in risk management and customer service excellence.
Overview
3
3
years of professional experience
Work History
Cash Cage associate/ Main banker
Fantasy Springs Casino
Indio, CA
11.2025 - Current
- Issue and redeem cashier’s checks or traveler's checks if applicable.
- Maintain accurate records of all transactions.
- Balance cash drawers and ensure proper accounting at the end of shifts.
- Reconcile discrepancies between the physical cash/chips and the system records.
- Prepare daily, weekly, or monthly financial reports for management.
- Input and update data into casino management systems.
- Handled cash, chips, and cashier’s checks, ensuring accurate and secure transactions.
- Maintained and reconciled cash drawers, preparing reports for management and audits.
- Provided exceptional customer service, assisting patrons with chip exchanges, payouts, and credit lines.
- Verified identification and monitored transactions to comply with gaming regulations and anti-fraud policies.
- Collaborated with accounting, security, and gaming floor staff to resolve discrepancies and support special events.
- Detected counterfeit currency and prevented fraudulent activity, safeguarding casino assets.
Sales associate
Pandora jewelry
Palm Desert, CA
06.2025 - Current
- Provide exceptional customer service by engaging with clients to understand their needs and recommend personalized jewelry selections.
- Demonstrate in-depth product knowledge of Pandora’s collections, charms, and materials to educate customers and enhance the shopping experience.
- Achieve and exceed individual and store sales goals through effective upselling, cross-selling, and client relationship building.
- Process transactions accurately using POS systems, including handling cash, credit, exchanges, and gift card sales.
- Build long-term customer relationships through attentive service, follow-ups, and loyalty program engagement.
- Support inventory management by receiving, tagging, organizing, and restocking merchandise.
- Resolve customer inquiries and concerns in a professional, timely manner to ensure satisfaction and brand loyalty.
- Stay informed on new product launches, seasonal trends, and company initiatives to better assist customers and drive sales.
Sales associate
Finishline
Palm Desert, CA
06.2024 - Current
- Provide exceptional customer service by greeting customers, identifying their needs, and recommending appropriate footwear and apparel.
- Maintain up-to-date knowledge of current promotions, product features, and brand technologies to drive sales and enhance the customer experience.
- Achieve and exceed daily and weekly sales goals through effective upselling, cross-selling, and customer engagement.
- Process transactions accurately using POS systems, handled returns, and managed cash and card payments in compliance with store policies.
- Ensure visual merchandising standards were met by organizing product displays, replenishing stock, and maintaining a clean, appealing sales floor.
- Assist in inventory control, including stock checks, tagging, and shipment processing.
- Resolve customer concerns and complaints professionally to ensure satisfaction and encourage repeat business.
Shift supervisor
Home depot
Indio, CA
11.2022 - 01.2025
- Supervised daily store operations, ensuring efficient workflow, proper staffing, and adherence to company policies and safety standards.
- Led and motivated a team of associates to achieve sales, productivity, and customer satisfaction goals.
- Delivered exceptional customer service by resolving escalated issues, answering product inquiries, and ensuring a positive shopping experience.
- Trained, coached, and mentored team members on store procedures, product knowledge, and best practices for customer engagement.
- Oversaw opening and closing procedures, including cash reconciliation, security checks, and sales reporting.
- Monitored inventory levels and coordinated with management to ensure accurate stock replenishment and product availability.
- Ensured compliance with OSHA and company safety guidelines, maintaining a clean and hazard-free work environment.
- Utilized performance metrics and feedback to identify improvement opportunities and drive operational excellence.
- Assisted in hiring, onboarding, and performance evaluations to build a high-performing, customer-focused team.
Pro sales associate
Home depot
Indio, CA
11.2022 - 01.2025
- Built and maintained strong relationships with professional contractors, builders, and remodelers to drive repeat business and increase sales revenue.
- Delivered exceptional customer service by understanding clients’ project needs and recommending appropriate products, services, and solutions.
- Managed large and complex sales orders, ensuring accurate pricing, invoicing, and timely fulfillment.
- Collaborated with the Pro Desk team to process quotes, special orders, and bulk purchases efficiently.
- Utilized extensive product knowledge to assist professional customers with specialized tools, materials, and building supplies.
- Consistently achieved and exceeded sales and margin goals through proactive outreach, follow-ups, and personalized service.
- Coordinated with vendors and delivery teams to ensure accurate and timely delivery of materials to job sites.
- Maintained organized sales records, tracked customer accounts, and monitored order progress using Home Depot systems.
Bookkeeper
Home depot
Indio, CA
11.2022 - 01.2025
- Managed daily store accounting functions, including cash balancing, deposits, and reconciliation of registers and safe funds.
- Verified and processed all financial transactions to ensure accuracy and compliance with company policies.
- Prepared daily, weekly, and monthly sales and financial reports for management review.
- Monitored and resolved discrepancies in cash handling, credit transactions, and vendor invoices.
- Assisted with payroll preparation, timecard verification, and employee attendance tracking.
- Supported management with budgeting, expense tracking, and cost-control initiatives.
- Maintained organized records of invoices, receipts, and financial documents in accordance with audit requirements.
- Communicated with corporate accounting and banking partners to ensure timely processing of deposits and financial corrections.
- Ensured compliance with Home Depot’s internal controls, loss prevention, and financial integrity standards.
- Assisted with administrative tasks such as scheduling, data entry, and maintaining employee and vendor files.
Education
High School Diploma -
Shadow Hills Highschool
Indio, CA08-2022
Skills
- Strong Communicator
- Team Leader
- Team Player
- Goal Orientated
- Willingness to Learn
- Problem Solver
- Accountable
- Client relationship building
Timeline
Cash Cage associate/ Main banker
Fantasy Springs Casino
11.2025 - Current
Sales associate
Pandora jewelry
06.2025 - Current
Sales associate
Finishline
06.2024 - Current
Shift supervisor
Home depot
11.2022 - 01.2025
Pro sales associate
Home depot
11.2022 - 01.2025
Bookkeeper
Home depot
11.2022 - 01.2025
High School Diploma -
Shadow Hills Highschool