Leslie Monzon
Los Angeles,CA
Summary
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 4 years of related experience to a challenging position with room for advancement.
Overview
9
9
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Gardena, CA
11.2021 - Current
- Cultivated client relationships to enhance customer satisfaction and retention.
- Processed transactions efficiently, ensuring accuracy in financial operations.
- Assisted clients with account inquiries, providing tailored support and solutions.
- Collaborated with team members to streamline banking procedures and improve service delivery.
Shift Leader
Chick-fil-A
Downey, CA
01.2020 - 12.2021
- Working at Chick-fil-A I had to be overlooking every position making sure everyone is following the correct procedures and overall make sure that the guest are leaving with an excellent customer experience
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Multitasking also plays a big role because help is always needed
- Supervised daily operations, ensuring exceptional customer service and food quality.
Sales Representative
Metro by T Mobile Authorized Retailer
Long Beach, CA
03.2020 - 01.2021
- As a sales representative I was responsible to make sure that customers had the right product and services
- I successfully surpassed my sales goal monthly.
- Set and achieved company defined sales goals.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Shift Manager
Wingstop
Los Angeles, CA
02.2019 - 03.2020
- As a shift manager at wingstop I was responsible for my shift. Our goal was to always satisfy customers; leaving with a great customer experience. Always exceeded the expectations.
- When in charge of my shift, I was in charge of orders, consisting of multitasking as well making sure every one else was doing their part.
- At closing, I was in charge of counting the safe, making sure the vault money was complete and put it in the system for the end of day.
- Follow food safety policies along with making sure my shift did as well.
- Trained new employees on operational procedures and customer service excellence.
Department Manager
McDonald's
Los Angeles, CA
05.2017 - 02.2020
- As a department manager I'm responsible during my shift that the service is moving quick and efficiently.
- My main responsibility was to promote our new promotions and keep up to date for the new procedures on new products, and overall just make the store look in order
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Implemented efficient scheduling practices to optimize labor costs and improve productivity.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw daily operations to ensure adherence to quality and service standards.
Education
High school diploma -
John C. Fremont Senior High School
Los Angeles, CA06.2017
SOME COLLEGE -
California State University, Dominguez Hills
Carson, CASkills
- Bilingual
- Fast learner
- Strong communicator
- Responsible
- Food Safety
- Shift Management
- Sales
- Relationship building
Timeline
Associate Banker
JPMorgan Chase
11.2021 - Current
Sales Representative
Metro by T Mobile Authorized Retailer
03.2020 - 01.2021
Shift Leader
Chick-fil-A
01.2020 - 12.2021
Shift Manager
Wingstop
02.2019 - 03.2020
Department Manager
McDonald's
05.2017 - 02.2020
High school diploma -
John C. Fremont Senior High School
SOME COLLEGE -
California State University, Dominguez Hills