Melissa Chavez
Denver,CO
Summary
Experienced Associate Banker specializing in retail banking and customer service. Skilled in building relationships, managing complex transactions, and delivering financial advice. Strong problem-solving and analytical skills complement a solid understanding of risk management, contributing to enhanced customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate banker
Bmo
Littleton, US
07.2023 - Current
- Processed cash transactions while delivering customer support at teller line.
- Supported customers with diverse cash transaction inquiries and operations.
- Assisted customers with online banking services to enhance their banking experience.
E-commerce
Kroger
Littleton, US
10.2021 - 07.2023
- Shopped customer orders in fulfillment department, interacting with team and checking out customers upon arrival.
- Assisted customers in general merchandise, grocery, and meat departments by providing product information and ensuring satisfaction.
- Stocked sales floor and supported customers with inquiries to enhance shopping experience.
Cashier/Customer Service
Lowe's Home Improvement
Littleton, US
08.2019 - 10.2021
- Processed transactions and handled cash accurately to assist customers during checkout.
- Handled customer service returns and resolved order issues through phone inquiries.
Cashier/Customer Service
Sam's Club
Denver, US
03.2019 - 08.2019
- Managed cash transactions and provided customer assistance as cashier and customer service associate.
- Guided customers on using Sam's Club scan and go feature for item scanning and checkout via smartphones.
- Selected to assist customers with troubleshooting issues related to store operations based on strong understanding of processes.
Sales Floor Manager
McDonald's
Denver, US
02.2017 - 03.2019
- Began as regular cashier, developing skills in customer service and cash management.
- Transitioned to sales floor manager, supervising employee management, enhancing customer service, and managing cash operations.
Education
High school diploma -
Kunsmiller creative arts academy
Denver, CO05.2019
Skills
- Customer inquiry handling
- Cash log maintenance
- Detecting counterfeit currency
- Front desk
- Bilingual
- Communication skills
- Deposits
- Traveler's checks
- Safe deposit box management
- Cash drawer securing
- Financial transaction processing
- Customer expectation management
- E-Commerce
- Driving
- Debit card payment processing
- Mobile banking support
- Team work
- Account closing
- Bank teller experience
- Cash register operations
- Assisting with digital banking services
- Withdrawals
- Depositing cash
- Anti-Money Laundering (AML) compliance
- Cash drawer handling
- Debit card services
- Time management
- Customer relationship management
- Microsoft Outlook
- Customer service
- Cash handling
- Bank transfers
- Money orders
- Attention to detail
- Computer skills
- Balance inquiry services
- Experience with children
- Counting cash
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- English, Fluent
- Spanish
Timeline
Associate banker
Bmo
07.2023 - Current
E-commerce
Kroger
10.2021 - 07.2023
Cashier/Customer Service
Lowe's Home Improvement
08.2019 - 10.2021
Cashier/Customer Service
Sam's Club
03.2019 - 08.2019
Sales Floor Manager
McDonald's
02.2017 - 03.2019
High school diploma -
Kunsmiller creative arts academy