Jacqueline Axtell
Kahului,HI
Summary
Dependable professional with extensive experience in retail operations and cash management. Organized and skilled in prioritizing tasks to enhance daily operations and customer satisfaction. Builds strong relationships with customers and team members to foster a positive work environment.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Relationship Banker
Bank of Hawaii
Kahului, US
01.2022 - 04.2025
- Identified customers' financial needs, goals, and objectives to recommend tailored financial products.
- Provided customer service by addressing inquiries and resolving issues efficiently.
- Established customer accounts by gathering documentation and information to ensure compliance and customer satisfaction.
- Performed account maintenance to ensure accurate and up-to-date customer records.
Manager
Money Mart Financial Services
Kahului, US
04.2012 - 07.2021
- Processed daily paperwork, handled cash, balanced register drawers, created staffing schedules, and prepared deposits to ensure smooth operations.
- Entered customer transactions during high volume shifts while maintaining composure and professionalism under pressure.
- Accurately entered customer information securely and efficiently, ensuring timely service.
Cashier
Kmart
Kahului, US
09.2011 - 04.2012
- Operated cash register, collected payments and provided accurate change.
- Assisted customers with purchases, located items, and enrolled them in rewards programs to enhance shopping experience.
- Maintained cleanliness of counters and ensured safety standards were met for customers and staff. and conveyor belt to remove debris and maintain cleanliness.
- Executed daily recovery tasks to uphold cleanliness and organization, supporting efficient operations.
Head Cashier/Customer Service
Forever 21
Kahului, US
08.2004 - 06.2011
- Built strong customer relationships through personalized interactions, enhancing overall customer experience. with customers by making personal connections.
- Supported teammates in sales processing to consistently achieve daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
Education
High school diploma -
Maui High School
Kahului, HI05-2007
Skills
- File organization
- Greeting customers
- Staff supervision
- Cash handling
- Store management
- Calendar management
- Banking
- Customer service
- Front desk
- Microsoft Teams
- Customer communication
- Cash management
- Finance administration
- Customer inquiry handling
- Data entry
- Team supervision
- Record keeping
- Salesforce
- Computer operation
- Confidential information handling
- Appointment scheduling
- Zoom
- Retail administration
- Training & development
- Administrative expertise
- Compliance management
- Schedule management
- Typing
- New accounts
- Account maintenance
- Money handling
Certification
Driver's License
Languages
English
Timeline
Relationship Banker
Bank of Hawaii
01.2022 - 04.2025
Manager
Money Mart Financial Services
04.2012 - 07.2021
Cashier
Kmart
09.2011 - 04.2012
Head Cashier/Customer Service
Forever 21
08.2004 - 06.2011
High school diploma -
Maui High School