Denise Wise
San Antonio,TX
Summary
Seasoned customer service banker with a strong track record in managing client relationships and resolving complex financial queries. Known for delivering high-quality service, demonstrating excellent problem-solving skills and maintaining confidentiality. Have consistently improved customer satisfaction rates by providing personalized solutions. Possess sound knowledge of banking products and services that have positively impacted business growth in previous roles.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service banker
Frost Bank
San Antonio, TX
07.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services available to them.
- Handled customer complaints by providing effective solutions and support.
- Ensured compliance with bank policies and regulatory requirements during interactions.
- Educated customers on how to use digital banking platforms such as mobile apps or internet banking portals.
Security and Safety Supervisor
Allied Universal Security Services
San Antonio, TX
08.2022 - Current
- Supervised all security operations and safety protocols at various client sites.
- Trained and mentored security personnel on emergency response procedures.
- Conducted regular safety inspections to identify potential hazards and risks.
- Provided leadership, guidance and direction to all security staff.
Website customer support
USAA
San Antonio, TX
04.2024 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
911 Dispatcher
Bexar County Sheriff's Office/ San Antonio Police
San Antonio, TX
11.2023 - 04.2024
- Operated communication equipment to dispatch emergency services efficiently.
- Monitored multiple emergency calls and prioritized response actions.
- Coordinated with law enforcement and medical personnel during critical incidents.
- Provided clear instructions to callers during high-stress situations.
- Maintained accurate logs of calls, responses, and incidents for record-keeping.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
Medical Scheduler
Ivyhill Technology
San Antonio, TX
08.2021 - 07.2023
- Scheduled patient appointments using advanced scheduling software.
- Coordinated with healthcare providers to manage appointment availability.
- Communicated with patients to confirm appointments and provide instructions.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Followed up with patients and confirmed appointments.
Customer Service Banker
Air Force credit Union
San Antonio, TX
01.2020 - 08.2021
- Assisted customers with account inquiries and transaction requests.
- Processed deposits, withdrawals, and loan payments efficiently.
- Educated clients on bank products and services available.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer issues through effective communication and problem-solving.
- Educated customers on how to use digital banking platforms such as mobile apps or internet banking portals.
Customer Service Representative
Kohls
San Antonio, TX
08.2012 - 10.2019
- Assisted customers with product inquiries and returns effectively.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on store promotions and loyalty programs actively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Science - Business Management And Accounting
Independence University
Salt Lake, Ut 08.2015 - 04.2017
Skills
- Customer inquiry handling
- Effective communication
- Bank Operations Understanding
- Manage customer accounts
- Multitasking
- Team building
- Problem-solving aptitude
- Customer Service-oriented
- Customer retention
- Interpersonal skills
Timeline
Customer Service banker
Frost Bank
07.2025 - Current
Website customer support
USAA
04.2024 - 11.2024
911 Dispatcher
Bexar County Sheriff's Office/ San Antonio Police
11.2023 - 04.2024
Security and Safety Supervisor
Allied Universal Security Services
08.2022 - Current
Medical Scheduler
Ivyhill Technology
08.2021 - 07.2023
Customer Service Banker
Air Force credit Union
01.2020 - 08.2021
Bachelor of Science - Business Management And Accounting
Independence University
08.2015 - 04.2017
Customer Service Representative
Kohls
08.2012 - 10.2019