Microsoft Office
Annisa Jairam
Branch Operations Coordinator
Queens,NY
Summary
Forward-thinking business banking professional well-versed in the needs of Banking companies. Knowledgeable about banking practices, regulatory standards and available products and services. Good relationship-building, communication and program management abilities. Also Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Skilled member of Branch Management team with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work History
Branch Operations Coordinator (BOC)
New York Community Bank
Garden City, NY
10.2023 - Current
- Prepared project documentation for branch teams.
- Assisted Branch Operations Manager with ad-hoc tasks.
- Organized office operations and procedures.
- Utilized software systems to record progress of various tasks.
- Coordinated and maintained meeting notes and cross-functional marketing.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Provided customers with appropriate literature on banking products and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
- Counted, verified and handled bank deposits and armored car transactions.
Home Care Nurse
Private Care (Post Covid Transfer)
Bayside, NY
03.2020 - 07.2023
- Educated and supervised patients and family members regarding prevention strategies, self-care techniques and nursing care needs.
- Administered medications and oversaw activities of daily living such as bathing, hygiene and ambulation.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Home Health Nurse
Comfort Keepers
Floral Park, NY
05.2018 - 07.2021
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Advised and coached patients progressing from hospitals, rehab facilities, and other medical organizations to at-home treatment settings.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Assisted patients with activities of daily living to promote independence.
Manager
American Bridal Boutique
Mineola, NY
09.2012 - 02.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Negotiated and executed contracts on behalf of department.
- Created reports, presentations and other materials for owner debriefing.
Branch Business Banker (BBB)
New York Community Bank
Brooklyn, NY
03.2008 - 07.2012
- Worked with local businesses on creating beneficial banking relationship for both customer and branch.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
- Maintained up-to-date knowledge of competitors' products.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Offered competitive commercial banking solutions and retail financing options.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Often maintained #1 spot in sales and incoming new accounts for respective branch.
Education
Certification - Banking And Financial Support Services
Caliber Training Institute
New York, NY 05.2006 - 02.2008
Licensing - Security Guard License
Nassau County Rifle & Pistol Range
Uniondale, NY 10.2023 - 10.2023
Certification - Medical Assistant
Caliber Training Institute
New York, NY 06.2006 - 07.2008
High School Diploma -
University Of West Indies
West Indies 09.1999 - 07.2005
Skills
Client Consultant
undefinedQuote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Branch Operations Coordinator (BOC)
New York Community Bank
10.2023 - Current
Licensing - Security Guard License
Nassau County Rifle & Pistol Range
10.2023 - 10.2023
Home Care Nurse
Private Care (Post Covid Transfer)
03.2020 - 07.2023
Home Health Nurse
Comfort Keepers
05.2018 - 07.2021
Manager
American Bridal Boutique
09.2012 - 02.2018
Branch Business Banker (BBB)
New York Community Bank
03.2008 - 07.2012
Certification - Medical Assistant
Caliber Training Institute
06.2006 - 07.2008
Certification - Banking And Financial Support Services
Caliber Training Institute
05.2006 - 02.2008
High School Diploma -
University Of West Indies
09.1999 - 07.2005
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- ABA (American Banking Association Certification)
- #1 ranked Sales and New Account Acquisitions for respected location
Software
Interests
Flying classes, Hockey fan, Travelling
Flying Classes, Hockey, Travelling
I consider myself an extremely diligent worker who takes pride in my name and reputation. Had a very tough upbringing after losing my only known parent at 15 years of age, but it helped mold me into a tough, hardworking and honest person. enjoy taking flying lessons. Huge Hockey fan and lastly, enjoy travelling and seeing new places.
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