Annitra Eaton
Semmes,AL
Summary
Dedicated and resourceful professional with a diverse background in providing support and problem-solving in high-pressure environments. With experience as a correctional officer and working in a school district with special education children, I have developed strong communication, troubleshooting, and crisis management skills. Adept at working with diverse teams, resolving complex issues, and maintaining a calm demeanor under stress. Eager to leverage my technical aptitude, adaptability, and customer service skills to excel as an IT Support Specialist.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Special Education Paraeducator
Baldwin County Public Schools
Bay Minette, AL
08.2022 - 01.2024
- Assisted students with personal computer operation
- Implemented behavior management strategies
- Assisted teachers implementing Individualized Education Plans for students with special needs.
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
- Supervised students during lunch periods, recesses, and field trips, ensuring their safety at all times.
- Offered emotional support during times of difficulty or crisis situations involving the student.
Correctional Officer
Dept of Adult & Juvenile Detention
Seattle, WA
01.2017 - 09.2021
- Performed administrative duties and coordinated with outside law enforcement agencies for proper documentation (reports, warrants).
- Troubleshooted printers in the intake area of jail
- Trained new hires on technology navigation.
- Maintained security and order.
- Enforced facility rules and regulations.
- Responded to emergencies
- Escorted inmates through a secure facility.
Education
Bachelor of Science - Information Technology - Currently Enrolled
Western Governors University
Salt Lake City, UTSkills
Problem-Solving
Communication Skills
Conflict Resolution
Attention to Detail
Team Collaboration
Time Management
Confidentiality
Application installations
Troubleshooting and Diagnostics
Technical documentation
ITIL framework
Certification
- CompTIA A+ Certified
- Google IT Support Professional Certificate
Timeline
Special Education Paraeducator
Baldwin County Public Schools
08.2022 - 01.2024
Correctional Officer
Dept of Adult & Juvenile Detention
01.2017 - 09.2021
- CompTIA A+ Certified
- Google IT Support Professional Certificate
Bachelor of Science - Information Technology - Currently Enrolled
Western Governors University
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