Anniyah Smith
Louisville,KY
Summary
My name is Anniyah Smith, best known for my hard work ethic and strong personality. My contagious smile is what makes people want to keep me around. I have been working in Custom Service since I was 16 and have always gotten compliments on my hospitality and the way I carried myself and helped with customers. I got recognized by not only customers, but my managers and other co workers as well for being such a strong team member. I like to make sure that when I am at work, I do what I am supposed to whether it be written down or told to me. I think of myself as a people's person, I get along with everyone and always can find something to talk about that would spark both of our interests. I always have good energy. I find the beauty of every bad situation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resort Host /Pet Care Provider
PetSuites
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, availability, and pricing information.
- Booked reservations and appointments over the phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and helping guests upon arrival.
Crew Leader
Culver's
09.2022 - 05.2023
- My goals were to make sure that my team was on track, the store was clean, and we made sure that people enjoyed their time at Culver's
- I was to make sure that I treated the guest with courtesy so they would want to come back and visit again
- Typically, when I came in for closing shifts I would have to make sure everyone had breaks, we were rush ready, stocked, and everyone looked presentable themselves (proper uniform)
- One of my own favorite accomplishments was just being recognized by multiple people for my hard work
- Not only by customers but by the owner of the store, my managers, and my crew members
Front of House Team Member
Walmart
10.2021 - 02.2022
- My job was to help guest at Customer Service when help was needed
- I would have to help guest at self checkouts along with checking them out myself at a register
- Sometimes I would put away returns, other times I would have to stand by the doors and greet our guest with a smile
Education
High school diploma -
Fulshear High School
Fulshear, TX05.2023
Skills
- Cashiering
- Food Production
- Shift Management
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Verbal and written communication
- Customer engagement
Certification
First Aid & AED Certification
Timeline
Resort Host /Pet Care Provider
PetSuites
09.2024 - Current
Crew Leader
Culver's
09.2022 - 05.2023
Front of House Team Member
Walmart
10.2021 - 02.2022
High school diploma -
Fulshear High School
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