Jeanette Bias
Johns Creek,USA
Summary
With 23 years in IT specializing in configuration, change and release management for software and infrastructure, I have extensive experience coordinating and managing software releases, overseeing deployment processes, and mitigating risks across various environments. I facilitate release meetings, develop deployment plans, and lead Go/No-Go assessments to ensure readiness and compliance.
Overview
24
24
years of professional experience
Work History
Hostess, Cashier, Server
Pasta Vino
11.2024 - Current
- Greeted and Seated Customers
- Take and serve food and drink orders
- Answered phone
- Take payments by credit card, cash or gift card
Software Release Coordinator
Matrix Resources (AT Wells Fargo)
08.2018 - 10.2019
- As part Change Control Board, reviewed change request for software changes and ensured approvals were obtained to move forward into the release process
- Strong experience with ticketing/ITSM tools (ServiceNow).
- Managed 15 to 20 software releases in a desktop/laptop environment at any given time
- Own the end-to-end release management lifecycle (planning, scheduling, tracking, execution).
- Partner with Development, QA, DevOps, and Infrastructure teams to coordinate releases across environments.
- Facilitated release meetings and developed the release deployment plan based on input from multiple stakeholders.
- Led meetings to discuss the release requirements and deployment details.
- Identified priorities, conflicts, dependencies, and risks for the release and ensured that plans were in place to mitigate the risks.
- Aligned release schedules with project timelines, change windows, and environment readiness.
- Managed release calendars, dashboards, and communication to stakeholders and leadership.
- Conducted risk assessments, validated dependencies, and defined rollback/back-out strategies.
- Managed the release through Product Owner UAT, Business Partner UAT, Pilot and Production deployments.
- Confirmed the release deployment plan was followed and that all release deliverables have been completed in line with the release dates and deadlines during the maintenance windows/service windows.
- Coordinated release deployments to mitigate risk of outages during implementation windows.
- Participated in Go-No-Go meetings to assess readiness of change request for releases.
- Facilitated release planning meetings with key stakeholders to identify proper sequencing of release packages.
- Scheduled the BP UAT, Pilot and Production Deployments on a SharePoint site to ensure that service level agreements are met.
Software Release Manager
Fiserv
07.2015 - 07.2018
- Followed ITIL Framework for Software Releases. Focus on the central ITIL concept of continuous improvement, and the ways in which organizations can iterate and adapt their processes and services.
- Strong experience with ticketing/ITSM tools (ServiceNow).
- Managing the release process for application packages, collecting the versions of programs that go in the release while managing the risk and dependencies.
- Managing application package and infrastructure changes from a Release Management perspective, overseeing the deployment weekend work and reporting status for seven data centers.
- Holding meetings to discuss the changes and deployment plan with various teams.
- Running Technical Review Board Meetings and attending Change Control Board Meetings.
- Evaluate change request during CCB meetings to decide for either approval/review for conflicts/modify/deny of the change.
- Ensure approvals are obtained for exception and/or emergency requests that the go into the production environment change windows.
- Held Go/No Go Meetings.
- Used CMDB to gather information on Configuration Items that are related to a change.
- Development of routine to complex deployment plans.
- Schedule and facilitate deployment meetings. Using ServiceNow for Change Request tickets.
- Send Release Notifications to users and stakeholders.
- Maintaining Excel Spreadsheets and providing quality metrics and reporting to foster compliance.
- Ensure the process users are sufficiently trained to follow the process.
- Excellent management, interpersonal, written, and verbal communication, and organizational skills.
- Chair high impact Post Implementation Reviews meetings with the required stakeholders to identify what went right/wrong during the implementation.
- Alpharetta, GA
Software Configuration Manager
Insight Global (at Travelport)
10.2014 - 06.2015
- Move-to-production coordinator for Linux products (coordinate tasks with SCM team in India).
- Responsible for building and deployment of code to various servers/environments.
- Manage tickets. Tickets requesting loads to be deployed to pre-production and production environments.
- Supervise SCM team in India to ensure tickets got resolved (build, deploy, branch creation, lock/unlock of branches).
- Attending Change Control Board (CCB) meetings.
- Atlanta, GA
Software Configuration Manager
Genuine Parts Corporation
01.2014 - 09.2014
- Support Subversion installation, configuration, and end-user support.
- Responsible for building and deploying .NET and JAVA code to various servers, CICD and DevOps, Jenkins.
- Manage JIRA tickets.
- Use MySQL to update database tables.
- Maintained and updated/created Wiki pages.
- Atlanta, GA
Software Configuration Manager
Engility Corporation
05.2013 - 01.2014
- Worked on an Army Base and held a Security Clearance.
- Support Subversion installation, configuration, and end-user support.
- Helped developer’s check-in code to software configuration library.
- Responsible for promoting code releases through the Software Development Life Cycle (SDLC).
- Responsible for keeping up with defects that go into a release.
- Created Software Configuration Management Plan and Release Management Plan for WEAT application.
- Created Change Request Form.
- Forest Park, GA
Software Configuration and Release Manager
SunTrust
02.2006 - 04.2013
- Followed ITIL Framework for Software Releases. Focus on the central ITIL concept of continuous improvement, and the ways in which organizations can iterate and adapt their processes and services.
- Studied the role of SLAs in defining and managing service quality, and the role of service level management in this context.
- Grasped the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
- Employed ITIL practices to enable working methods aligned to business strategy, improving the process of service development and supporting users.
- Familiarity with the SDLC lifecycle, non-production environments and production environments.
- Strong communication and stakeholder management skills, with experience supporting delivery teams.
- Supported CASCM (aka Harvest) installation, configuration, and end-user support.
- Help developers check in code to software configuration library.
- Help developers get approvals on code packages and get the code promoted through the Software Development Life Cycle (SDLC).
- Participated in Release Management by determining changes that go into software release and release schedules for deliverables.
- Worked with development team leaders. Help prepare release notes.
- Product support specialist.
- Led deployment calls to ensure that all the steps were followed during deployments to QA and Production.
- Coordinated the release management effort and communicated amongst various teams.
- Work with Environment Manager for demand forecasting and scheduling feasibility.
- Acts as the front door for all requests into non-production environments (Dev, QA, UAT, Performance).
- Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).
- Understanding of end-2-end flow or architecture.
- Planned, managed, and implemented upgrade of Harvest 7.1 SP1 to CASCM R12.1 SP1.
- Created requirements and test cases for testing team to test functionality.
- Created test cases and test steps in Quality Center.
- Developed and provided training to end users.
- Created virtual machines for client acceptance testers using lab manager.
- Installed and configured CASCM (Harvest) on Linux, UNIX, and Windows servers.
- Wrote SunTrust-specific technical documentation for administration and end-user support of Harvest Change Manager.
- Implementing process management and process improvement where necessary.
- Looking for ways to improve the process.
- Created two computer-based training (CBT) courses for developers and approvers demonstrating business process improvements where necessary.
- Provided administrative support, technical guidance for end-users, and production support for Harvest Change Manager projects/applications at SunTrust.
- Staged code to production staging server where deployment picks up the code to deploy into testing and production environments.
- Experience with Source Code Branching / Merging Promotion models.
- Participated in Proof of Concept (POC) of OpenMake.
- Provided OpenMake Miester administrative support (controlled builds).
- Automated software builds for JAVA and .NET.
- Managed internal projects to automate the software build process.
- Created and managed in Primavera 5.
- Facilitated cross project merges of code in parallel environments.
- Helped developers resolve merge tags.
- Experience with MSBuild.
- Successfully transitioned teams to Harvest.
- Facilitated construction of software life cycle models, defined, and implemented processes, assigned security and access levels, established and loaded baselines, setup user accounts.
- Supported automated refresh (HRefresh) functionality of production staging server across UNIX and NT platforms.
- Provided support for user-defined processes (UDPs).
- Participated in technical and design sessions.
- Logged on to servers and performed minor system admin functions.
- Supported integration of Harvest Change Manager and Source Code Compliant tools such as Visual Studio .NET and Eclipse.
- Setup Harvest integration with WebSphere (using Eclipse plug-in).
- Knowledge of Tomcat server.
- Working understanding of .Net, IIS and the MS .Net framework 3.5 on Windows 2000/2003 Server.
- Responsible for Korn shell scripts, modifying them on occasion.
- Used SQL to pull reports from Harvest (on an Oracle Database).
- Supported and maintained internal Harvest website using FrontPage.
- Atlanta, GA
Technical Lead / Configuration Manager
UPS Supply Chain Solutions
06.2004 - 01.2006
- Managed the Version Control team, consisting of 4 employees.
- Responsible for tool support (Version Manager, Tracker, and WinCVS/CVS), building and staging software code and documenting process and procedures.
- Track defects that makeup a release.
- Led and managed the upgrade of Tracker and Version Manager.
- Performed project migrations from remote servers and upgraded the projects from the older version to the latest version.
- Atlanta, GA
Software Configuration Manager - contracted to American Management Systems [AMS]
Compri Consulting
03.2004 - 05.2004
- Responsible for version controlling, compiling, delivering, installing, configuring, auditing, and staging applications for a client engagement with BellSouth Long Distance.
- Created and updated the SCMP and SCM Procedures.
- Interfaced and coordinated with client engagement personnel to schedule application deployments and releases to production and troubleshooting issues.
- Track defects that makeup a release.
- Atlanta, GA
Technical Analyst III / Harvest Change Manager Administrator
Ciba Vision Corp.
11.2001 - 02.2004
- Supported comprehensive Harvest installations, advanced administration and technical support and conducted end-user training classes for CCC/Harvest 4.1.2 and AllFusion Harvest Change Manager 5.1.1.
- Successfully planned and executed conversion/upgrade of Harvest 4.1.2 to Harvest 5.1.1.
- Successfully transitioned teams to Harvest and facilitated construction of software life cycle models, defined, and implementing processes, assigned security and access levels, established, and loaded baselines and all other aspects of the Software Development Life Cycle.
- Helped development teams with Release Management by determining which changes to include in a release and helping prepare the release schedule.
- Prepared release notes.
- Supported automated refresh (harrefresh) functionality of development, test, production systems (NT / Unix platforms).
- Supported integrations of Harvest and Source Code Compliant tools such as Visual Basic and PL/SQL Developer.
- Created SQL code for extracting and manipulating information stored in Oracle, monitored harvest broker and server processes, harrefresh daemons and harvest’s agent technology.
- Led project to automate CIBA Vision’s IT Change Control Process.
- Established User Requirements Specs, Functional Requirements Specs, Design Specs, and Training Manuals and held Formal Training Sessions.
- The implementation was extraordinary as we went from 100% paper forms to 100% automation.
- Duluth, GA
Configuration Management Engineer
Idapta
10.2000 - 01.2001
- Provided leadership and guidance to implementation of Software Configuration Management practices, continually refining, and redesigning as the processes and procedures evolved.
- Used Version Manager and TestDirector.
- Proposed a Software Configuration Management Plan (SCMP); refined SCMP to reflect realized practices at Idapta.
- Atlanta, GA
Product Support Specialist / CCC Harvest Administrator [Accenture]
DMR
12.1997 - 10.2000
- Telecommunication experience.
- Provided services for Accenture and BellSouth projects, including production, technical, maintenance and end-user support for the CCC/Harvest product and its interaction with Oracle, Unix, SQL
- Plus, Access, and integrated development environments (IDEs).
- Acted as the CCC/Harvest Subject Matter Expert.
- Participated in transitioning 750 applications to CCC/Harvest.
- Some applications rolled out as new development, some transitioned from internal SCM Tools, while others had no SCM Tool in place.
- Provided advanced support to Local Configuration Management by assisting with their implementations of Harvest.
- Constructed complete life cycle models, created oracle triggers for forms, created and/or modified Unix Korn shell scripts, assigned user accesses, established, and loaded baselines and all other aspects of the SDLC.
- Atlanta, GA
Software Configuration Manager
DSC Communications Corp.
03.1997 - 12.1997
- Software Engineer with Software Subsystem Integration Test Group on the SONET OC-3 Trunk Interface Project.
- Worked on SUN Solaris Workstation running Open Windows, Unix, ClearCase, C++, FrameMaker, and the Standard Development Environment.
- Responsible for building software.
- If a build failed, I looked up the responsible developer to fix the code and I would build again.
- Plano, TX
Education
Master’s Information Systems -
University of Phoenix
Atlanta, GA12.2023
Bachelor of Business Administration - Computer Information Systems
GA State University
Atlanta, GASkills
- ServiceNow
- Information Systems
- Data Analysis
- Problem-solving
- Troubleshooting
- Office 365
- Integration
- Leadership
- Agile Software Development
- Project Management
- DevOps
- Telecommunication
- Quality Center
Timeline
Hostess, Cashier, Server
Pasta Vino
11.2024 - Current
Software Release Coordinator
Matrix Resources (AT Wells Fargo)
08.2018 - 10.2019
Software Release Manager
Fiserv
07.2015 - 07.2018
Software Configuration Manager
Insight Global (at Travelport)
10.2014 - 06.2015
Software Configuration Manager
Genuine Parts Corporation
01.2014 - 09.2014
Software Configuration Manager
Engility Corporation
05.2013 - 01.2014
Software Configuration and Release Manager
SunTrust
02.2006 - 04.2013
Technical Lead / Configuration Manager
UPS Supply Chain Solutions
06.2004 - 01.2006
Software Configuration Manager - contracted to American Management Systems [AMS]
Compri Consulting
03.2004 - 05.2004
Technical Analyst III / Harvest Change Manager Administrator
Ciba Vision Corp.
11.2001 - 02.2004
Configuration Management Engineer
Idapta
10.2000 - 01.2001
Product Support Specialist / CCC Harvest Administrator [Accenture]
DMR
12.1997 - 10.2000
Software Configuration Manager
DSC Communications Corp.
03.1997 - 12.1997
Bachelor of Business Administration - Computer Information Systems
GA State University
Master’s Information Systems -
University of Phoenix
Professional Associations
- Project Management Fundamentals & Best Practices Training, 2024-01-01, 24
- The National Society of Leadership & Success, 2023-01-01
- Leading SAFe Course 6.0, 2023-10-14, 16
- DEVOPS Certification Training, 2020-07-01, 36
- Certified ScrumMaster, 2021-01-01
- ITIL v3 Foundations Certification, 2019-05-01
- PMP (PMP Bootcamp Course), 2018-04-01, 36
- Unix Shell Programming Course, 2021-01-01
- Six Sigma Green Belt, 2021-01-01
- AllFusion Harvest Change Manager: Implementation, Administration, End User Training, 2021-01-01