Jeanette Bias
Johns Creek,USA
Summary
Specializing in configuration, change and release management for software and infrastructure, I have extensive experience coordinating and managing software releases, overseeing deployment processes, and mitigating risks across various environments. I facilitate release meetings, develop deployment plans, and lead Go/No-Go assessments to ensure readiness and compliance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hostess, Cashier, Server
Pasta Vino
11.2024 - Current
- Greeted and Seated 25 to 50 Customers during lunch hours
- Take and serve food and drink orders to 10 to 20 customers during lunch hours
- Answered 10 to 20 phone calls for to go orders during lunch hours
- Take payments by credit card, cash or gift card
Software Release Coordinator
Matrix Resources (at Wells Fargo)
08.2018 - 10.2019
- As part Change Control Board, reviewed change request for software changes and ensured approvals were obtained to move forward into the release process
- Strong experience with ticketing/ITSM tools (ServiceNow).
- Managed 15 to 20 software releases in a desktop/laptop environment at any given time
- Own the end-to-end release management lifecycle (planning, scheduling, tracking, execution).
- Partner with Development, QA, DevOps, and Infrastructure teams to coordinate releases across environments.
- Facilitated release meetings and developed the release deployment plan based on input from multiple stakeholders. Led meetings to discuss the release requirements and deployment details.
- I identified priorities, conflicts, dependencies, and risks for the release and ensured that plans were in place to mitigate the risks.
- Align release schedules with project timelines, change windows, and environment readiness.
- Manage release calendars, dashboards, and communication to stakeholders and leadership.
- Conduct risk assessments, validate dependencies, and define rollback/back-out strategies.
- Managed the release through Product Owner UAT, Business Partner UAT, Pilot and Production deployments.
- Confirmed the release deployment plan was followed and that all release deliverables have been completed in line with the release dates and deadlines during the maintenance windows/ service windows
- Coordinated release deployments to mitigate risk of outages during implementation windows
- Participated in Go-No-Go meetings to assess readiness of change request for releases
- Facilitated release planning meetings with key stakeholders to identify proper sequencing of release packages.
- Scheduled the BP UAT, Pilot and Production Deployments on a SharePoint site to ensure that service level agreements are met
- Organized training sessions for team members on new tools and processes introduced as part of the release management strategy.
- Spearheaded the adoption of Agile methodologies within the Release Coordination team, improving overall flexibility and responsiveness to changing requirements.
- Ensured compliance with regulatory standards by conducting thorough audits of all release documentation.
- Collaborated with stakeholders to define requirements, set timelines, and align expectations for each release cycle.
- Championed a culture of continuous improvement within the Release Coordination team, promoting knowledge sharing and collaboration among peers.
- Developed detailed release plans and coordinated cross-functional team efforts for successful implementation.
- Managed risks and resolved conflicts during the release process, leading to smoother project execution.
- Proactively identified potential bottlenecks in the release pipeline, enabling preemptive action to mitigate delays or disruptions.
- Increased consistency in release quality by establishing standardized procedures and templates for documentation.
- Improved communication between product teams, ensuring timely delivery of releases with minimal disruption.
- Maintained a comprehensive schedule of software releases, ensuring visibility across teams and departments.
- Reduced downtime during deployments by closely monitoring progress and addressing issues as they arose.
- Coordinated scheduled releases and updates.
- Communicated project updates to stakeholders at all levels.
- Established and enforced project timelines and deadlines.
- Wrote, updated and maintained project documentation.
- Trained personnel on use of IT tools and applications.
Software Release Manager
Fiserv
07.2015 - 07.2018
- Strong experience with ticketing/ITSM tools (ServiceNow).
- Followed ITIL Framework for Software Releases. Focus on the central ITIL concept of continuous improvement, and the ways in which organizations can iterate and adapt their processes and services.
- Managing the release process for application packages, collecting the versions of programs that go in the release while managing the risk and dependencies.
- Managing application package and infrastructure changes from a Release Management perspective, overseeing the deployment weekend work and reporting status for 7 data centers.
- Holding meetings to discuss the changes and deployment plan with various teams.
- Running Technical Review Board Meetings and attending Change Control Board Meetings.
- Evaluate change request during CCB meetings to decide for either approval/review for conflicts/modify/ deny of the change
- Ensure approvals are obtained for exception and/or emergency requests that the go into the production environment change windows
- Held Go/No Go Meetings.
- Used CMDB to gather information on Configuration Items that are related to a change.
- Development of routine to complex deployment plans.
- Schedule and facilitate deployment meetings. Using ServiceNow for Change Request tickets.
- Send Release information.to users and stakeholders.
- Maintaining Excel Spreadsheets and providing quality metrics and reporting to foster compliance.
- Ensure the process users are sufficiently trained to follow the process.
- Excellent management, interpersonal, written, and verbal communication, and organizational skills.
- Chair high impact Post Implementation Reviews meetings with the required stakeholders to identify what went right/wrong during the implementation.
Software Configuration Manager
Insight Global (at Travelport)
10.2014 - 06.2015
- Responsible for building and deployment of code to various servers/environments.
- Move-to-production coordinator for 5 Linux products (coordinate tasks with SCM team in India).
- Manage 5 to 10 tickets at a time. Tickets requesting loads to be deployed to pre-production and production environments.
- Separate SCM team in India to ensure tickets get resolved (build, deploy, branch creation, lock/unlock of branches).
- Attending Change Control Board (CCB) meetings.
- Atlanta, GA
Software Configuration Manager
Genuine Parts Corporation
01.2014 - 09.2014
- Manage 5 to 10 JIRA tickets at a time
- Support Subversion installation, configuration, and end-user support.
- Responsible for building and deploying .NET and JAVA code to various servers, CICD and DevOps, Jenkins
- Use MySQL to update database tables.
- Maintained and updated/created Wiki pages.
Software Configuration Manager
Engility Corporation
05.2013 - 01.2014
- Worked on an Army Base and held a Security Clearance.
- Support Subversion installation, configuration, and end-user support. Helped developer’s check-in code to software configuration library.
- Responsible for promoting 5 to 10 code releases through the Software Development Life Cycle (SDLC) at a given time.
- Responsible for keeping up with defects that go into a release.
- Created Software Configuration Management Plan and Release Management Plan for WEAT application.
- Created Change Request Form.
- Forest Park, GA
Software Configuration and Release Manager
SunTrust
02.2006 - 04.2013
- Followed ITIL Framework for Software Releases. Focus on the central ITIL concept of continuous improvement, and the ways in which organizations can iterate and adapt their processes and services.
- Studied the role of SLAs in defining and managing service quality, and the role of service level management in this context.
- Grasped the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
- Employed ITIL practices to enable working methods aligned to business strategy, improving the process of service development and supporting users.
- Familiarity with the SDLC lifecycle, non-production environments and production environments.
- Strong communication and stakeholder management skills, with experience supporting delivery teams.
- Supported CASCM (aka Harvest) installation, configuration, and end-user support. Help developers check in code to software configuration library. Help developers get approvals on code packages and get the code promoted through the Software Development Life Cycle (SDLC).
- Participated in Release Management by determining changes that go into software release and release schedules for deliverables. Worked with development team leaders. Help prepare release notes.
- Product support specialist
- Led deployment calls to ensure that all the steps were followed during deployments to QA and Production.
- Coordinated the release management effort and communicated amongst various teams.
- Work with Environment Manager for demand forecasting and scheduling feasibility.
- Acts as the front door for all requests into non-production environments (Dev, QA, UAT, Performance).
- Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).
- Understanding of end-2-end flow or architecture.
- Planned, managed, and implemented upgrade of Harvest 7.1 SP1 to CASCM R12.1 SP1. Created requirements and test cases for testing team to test functionality. Created test cases and test steps in Quality Center.
- Developed and provided training to end users. Created virtual machines for client acceptance testers using lab manager.
- Installed and configured CASCM (Harvest) on Linux, UNIX, and Windows servers.
- Wrote SunTrust-specific technical documentation for administration and end-user support of Harvest Change Manager Implementing process management and process improvement where necessary. Looking for ways to improve the process.
- Created two computer-based training (CBT) courses for developers and approvers demonstrating business process improvements where necessary.
- Provided administrative support, technical guidance for end-users, and production support for Harvest Change Manager projects / applications at SunTrust. Staged code to production staging server where deployment picks up the code to deploy into testing and production environments. Experience with Source Code Branching / Merging Promotion models.
- Participated in Proof of Concept (POC) of OpenMake. Provided OpenMake Meister administrative support (controlled builds). Automated software builds for JAVA and .NET. Managed internal projects to automate the software build process. Created and managed in Primavera 5. Facilitated cross project merges of code in parallel environments. Helped developers resolve merge tags. Experience with MSBuild.
- Successfully transitioned teams to Harvest. Facilitated construction of software life cycle models, defined, and implemented processes, assigned security and access levels, established and loaded baselines, setup user accounts.
- Atlanta, GA
Education
Bachelor of Business Administration - Computer Information Systems
GA State University
Atlanta, GA12-1996
Master’s - Information Systems
University of Phoenix
Atlanta, GA10-2023
Skills
- Management of information systems
- ServiceNow
- Configuration, Change & Release Management
- Team Lead
- Unix, Windows, MS Office, Powerpoint, Excel, Word
Certification
- Project Management Fundamentals & Best Practices Training (2024, 24 PDUs)
- The National Society of Leadership & Success (2023)
- Leading SAFe Course 6.0 (16 PDUs, Oct 14-15, 2023)
- DEVOPS Certification Training (July/August 2020, 36 hrs training)
- Certified ScrumMaster
- ITIL v3 Foundations Certification
- ITIL Release, Control & Validation (5/2019, Exam is TBD)
- PMP (PMP Bootcamp Course 4/2018, 36 PDUs, Exam is TBD)
- Unix Shell Programming Course
- Six Sigma Green Belt
- AllFusion Harvest Change Manager: Implementation, Administration, End User Training
Timeline
Hostess, Cashier, Server
Pasta Vino
11.2024 - Current
Software Release Coordinator
Matrix Resources (at Wells Fargo)
08.2018 - 10.2019
Software Release Manager
Fiserv
07.2015 - 07.2018
Software Configuration Manager
Insight Global (at Travelport)
10.2014 - 06.2015
Software Configuration Manager
Genuine Parts Corporation
01.2014 - 09.2014
Software Configuration Manager
Engility Corporation
05.2013 - 01.2014
Software Configuration and Release Manager
SunTrust
02.2006 - 04.2013
Bachelor of Business Administration - Computer Information Systems
GA State University
Master’s - Information Systems
University of Phoenix
IN BETWEEN JOBS, SPENT TIME LOOKING FOR A NEW JOB
Nov 2023 - Oct 2024
MASTER’S IN INFORMATION TECHNOLOGY AT UNIVERSITY OF PHOENIX
Oct 2022 – Oct 2023
TOOK TIME OFF WORK TO RELAX AND ENJOY LIFE
Nov 2021- Sept 2022
COULDN’T FIND JOB BECAUSE OF COVID-19
Nov 2019 - Oct 2021