AnnJeanette Wiese

Provided high level of customer service as well as developing relationships with Frank Bros. Fuel customers on a day to day basis. Performed data entry- posted service calls for both oil and air conditioning depending on the season. Responsible for setting up installations, posting installations and collecting payments. Greeted customers who came down to our office to pay their monthly oil bills. Filed all posted service calls into customer files.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Communicated with customers professionally via phone, email or in person on day to day basis.
• Managed Accounts Payable and Accounts Receivables through Quickbooks.
• Prepared and mailed, invoices to customers, processed payments and documented account updates.
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
• Maintained clean and organized files by keeping accounts payable records up to date.
• Processed payroll for employees on weekly basis.
• Responsible for submitting weekly remittance reports for health benefits for each union employee for paid hours worked as well as monthly union dues report for each union employees.
• Responsible for obtaining insurance on all new jobs for general contractors.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Kept reception area clean and neat to give visitors positive first impression.

• Safely transported children to and from school, medical appointments and extra-curricular activities.
• Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
• Assisted children with homework assignments and special projects across different subjects to promote academic success.
• Engaged in after-school activities including sport practice and swimming.
• Assisted with light housekeeping duties as well as running errands.

• Provided high level of customer service as well as developing relationships with YRC customers.
• Responsible for R&U - Refused Undelivered freight that drivers brought back to dock from customers. Contacting shippers, customers to get all refused undelivered freight resolved either redelivering freight or having freight returned to shippers.
• Responsible for OS&D - Over Short & Damaged freight that drivers brought back to dock from customers. Contacting shippers to report overages, shortages or locate missing freight. Also, to report damage freight to shippers to get return authorization to return damage freight so shipper can file claim.
• Scanned bill of ladings, delivery receipts from driver pick ups, deliveries.
• Billing - Type all information off bills of ladings from driver pick ups.

• Provided high level of customer service and maintaining day to day relationships with CF customers.
• Responsible for OS&D - Over Short & Damaged freight that drivers brought back to dock from customers. Contacting shippers to report overages, shortages or locate missing freight. Also, to report damage freight to shippers to get return authorization to return damage freight so shipper can file claim.
• Performed payroll for approximately 50 employees on weekly basis.
• Cashiering - drivers brought back cash and checks from their deliveries in which I had to enter into computer as being paid along with making deposits of money.
• Billing - Type all information off bill of ladings from driver pick ups into computer.