Annjohnrica L Jackson
Atlanta,GA
Summary
Proficient in managing client relationships with a focus on independent and team collaboration. Strong multitasking and time management skills enable effective handling of diverse customer requirements. Flexibility and adaptability ensure responsiveness to client needs, driving satisfaction and retention. Experience in delivering results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Custodian EVS Lead
Burnett Cleaning Services Inc
Atlanta, GA
08.2023 - Current
- Trained new staff on proper cleaning procedures and safety protocols.
- Ensured facility cleanliness through effective use of cleaning solutions and equipment.
- Responded to client requests for specialized cleaning services to ensure satisfaction.
- Collaborated with team members to execute daily cleaning schedules effectively.
- Organized and streamlined storage rooms to support efficient operations.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaned exit stairwells and floors, utilizing sweeping and mopping techniques.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Customer Service Lead
Bernette Cleaning Service
Atlanta, GA
08.2023 - Current
- Resolved service complaints for Bernette Cleaning Service customers.
- Reviewed service details, special instructions, and client preferences.
- Trained customer service staff on cleaning policies.
- Resolved escalated issues from team members or customers in an efficient manner.
- Consulted with customers regarding needs and addressed concerns.
- Directed customer service staff activities, including training, coaching and performance management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored daily work orders and followed up on open requests.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Custodian
Prime Flight Inc
Atlanta , Ga
08.2013 - 05.2023
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, and stairways, ensuring compliance with health standards for guest safety.
- Disinfected equipment and supplies using germicides and steam-operated sterilizers to enhance hygiene and prevent contamination.
- Swept and scrubbed floors using dust mops for optimal cleanliness.
- Emptied wastebaskets and cleaned ashtrays; transported trash to disposal areas.
- Maintained organized, well-stocked storage areas and carts to support efficient cleaning operations.
- Requested repair services and coordinated with repair workers upon arrival.
- Reported damage, theft, and found articles to supervisors while observing guest property precautions.
- Wore protective clothing per COSHH and health regulations to ensure safety.
Housekeeping
Defenders Services
Atlanta, GA
01.2013 - 07.2013
- Maintained health standards through thorough cleaning of rooms, hallways, lobbies, lounges, restrooms, and stairways.
- Maintained good housekeeping practices throughout the day in accordance with OSHA regulations.
- Executed sweeping and scrubbing duties using mops to maintain cleanliness.
- Applied germicides or steam sterilizers for thorough disinfection of equipment and supplies.
- Streamlined organization of storage spaces and ensured cleanliness of cleaning carts for efficient operations.
- Removed waste from bins and cleaned ashtrays while transporting trash to disposal sites.
- Initiated requests for repair services while managing technician schedules effectively.
- Promptly reported damage or theft of guest property to supervisors to facilitate quick resolution.
- Participated in meetings related to housekeeping operations.
Education
GED -
Georgia Piedmont Tech
Atlanta, GA03-2022
Skills
- Sanitation procedures
- Safety protocols
- Hygiene practices
- Inventory management
- G-tube training
- Medication administration
- First aid certification
- Communication
- Customer service
- Team collaboration
- Cleaning standards
- Hazardous waste management
- Emergency response
- Cleaning techniques
- Multitasking
- Communication proficiency
- Reliability
- Detail-oriented
- Personal Care Assistant
References
Available upon request
Timeline
Custodian EVS Lead
Burnett Cleaning Services Inc
08.2023 - Current
Customer Service Lead
Bernette Cleaning Service
08.2023 - Current
Custodian
Prime Flight Inc
08.2013 - 05.2023
Housekeeping
Defenders Services
01.2013 - 07.2013
GED -
Georgia Piedmont Tech