Hardworking Customer Service Representative with a strong history of meeting and exceeding customer expectations. Sales and service expert with a record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. I am also skilled at cleaning facilities. Detail-oriented in completing all routine and deep cleaning with a quality-focused approach and dedicated to complete client satisfaction.
Hi, I’m
Brittany Jackson
Modesto,CA
Summary
Overview
8
years of professional experience
1
Certification
Work History
Chicken Ranch Casino Resort
Lead EVS Attendant
06.2024 - Current
Job overview
- Used industrial cleaning agents and equipment following safety procedures.
- Collaborated with housekeeping staff to maintain clean, organized spaces throughout the facility.
- Preserved floor quality with appropriate maintenance techniques such as sweeping, mopping, vacuuming, buffing, waxing, and deep-cleaning carpets as required.
- Managed time effectively to complete assigned tasks within designated shifts while avoiding disruptions in other departments'' operations.
- Participated in regular team meetings to discuss process improvements and share insights on effective cleaning techniques.
Chevron gas station
CSR - Customer Service Representative
04.2022 - 05.2025
Job overview
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Handled customer inquiries, payments and service requests.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Anticipated needs and resolved problems to keep customers happy.
- Delivered fast and friendly service to handle questions and service complaints.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Built trusting relationship with customers to better understand needs.
- Operated fuel pumps by adhering to strict safety protocols to avoid burns and mishaps.
- Turned on fuel pumps after processing customer payments for gas.
- Trained newly hired station attendants on cash register systems and fuel pump monitoring.
- Scrubbed toilets, sinks and all restroom areas.
- Restocked bathroom and breakroom supplies nightly.
Bear Creek Station
Customer Service Representative
07.2020 - 12.2022
Job overview
- Documented, researched and resolved customer service issues.
- Turned on fuel pumps after processing customer payments for gas.
- Verified ages for customers purchasing tobacco products, lottery tickets and alcoholic beverages.
- Operated fuel pumps by adhering to strict safety protocols to avoid burns and mishaps.
- Kept outdoor area of gas station clean and litter-free.
- Stocked shelves and coolers with merchandise regularly.
- Processed cash, credit card, and debit card transactions efficiently.
- Wiped down counters and swept floors to maintain clean, organized store.
- Performed routine cleaning and sanitation of clean room facilities, tools, and equipment.
- Assisted in training new employees on proper clean room procedures, techniques, and safety measures.
Chicken Ranch Casino
Barista
03.2020 - 06.2020
Job overview
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment.
- Welcomed guests with friendly smiles and positive attitude.
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs.
- Cleaned and sanitized work areas and utensils.
- Prepared and served coffee, tea and hot cocoa.
- Addressed and resolved customer issues to promote satisfaction.
- Documented complex orders to accurately process payments in POS system.
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.
Bear Creek Station
Customer Service Representative
06.2018 - 07.2019
Job overview
- Verified ages for customers purchasing tobacco products, lottery tickets and alcoholic beverages.
- Turned on fuel pumps after processing customer payments for gas.
- Operated fuel pumps by adhering to strict safety protocols to avoid burns and mishaps.
- Delivered exceptional customer service in interactions, going beyond requirements to smoothly handle needs.
- Prepared daily reports of fuel, oil and accessories sales.
- Collected cash from customers and made change or charged purchases to clients credit cards.
- Restocked bathroom and breakroom supplies nightly.
- Scrubbed toilets, sinks and all restroom areas.
Black Oak Casino Resort
Barista
08.2017 - 06.2018
Job overview
- Retained knowledge of menu items to assist customers with beverage selections.
- Suggested food and pastry items to complement beverage orders.
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.
- Used upselling techniques to boost order value, generating additional revenue.
- Cleaned and sanitized work areas and utensils.
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Restocked bar line for fast service capabilities.
- Addressed and resolved customer issues to promote satisfaction.
- Documented complex orders to accurately process payments in POS system.
Education
Modesto Junior College Modesto, CA
Associate Degree from Psychology
05.2025
University Overview
Summerville union
High school
06.2016
University Overview
Skills
- Waste disposal
- Sanitation procedures
- Chemical handling
- Customer service
Certification
- Paraprofessional
- Para educator proficiency
Timeline
Lead EVS Attendant
Chicken Ranch Casino Resort
06.2024 - Current
CSR - Customer Service Representative
Chevron gas station
04.2022 - 05.2025
Customer Service Representative
Bear Creek Station
07.2020 - 12.2022
Barista
Chicken Ranch Casino
03.2020 - 06.2020
Customer Service Representative
Bear Creek Station
06.2018 - 07.2019
Barista
Black Oak Casino Resort
08.2017 - 06.2018
Summerville union
High school
Modesto Junior College
Associate Degree from Psychology
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