Annjulie Polo
Miami,Fl
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
9
9
years of professional experience
Work History
Sr. Insurance Verifications Representative
University of Miami
, Remote
03.2022 - Current
- Work off 72hr pending work queue
- Financially clear all upcoming appointments in a timely manner
- Communicate / collaborate with office and hospital staff
- Communicate with team and patients through email and phone
- Use multiple applications to verify insurance coverage
Surgical Coordinator/Bariatric
Baptist Health General Surgery
01.2022 - 03.2022
- Scheduling physician surgeries
- Obtaining authorizations / insurance benefits
- Obtaining medical clearance
- Hosting weekly zoom seminars
- Coordinating with OR staff
- Tending to call incoming calls and returning voicemails in a timely manner
PPR
Baptist Health General Surgery
01.2020 - 03.2022
- Answer incoming calls
- Check out patients
- Schedule patients for diagnostic testing
- Obtain authorizations for IOP'S and diagnostic testing
- Schedule office visit appointments
Patient Relations Representative - Executive Office
Gastro Health
02.2016 - 01.2020
- Attend to all incoming calls
- Schedule, Confirm and cancel office appointments
- Coordinate hospital consults
- Check in patients
- Collect copays
- Verify insurance
- Schedule appointments in person and over phone
- Retrieve referrals
- Check out patients
- Schedule outpatient procedures
- Schedule diagnostic tests at hospital / Imaging centers
- Obtain medical/ cardiac clearance
- Refill medications
- Coordinate Doctors schedule
- Tend to doctors needs
Education
Practical Nursing certification of completion -
Robert Morgan Educational Center & Technical College
12.2015
High school diploma -
Robert Morgan Educational Center & Technical College
06.2015
Skills
- Bilingual
- Team leader
- Scheduling
- Task prioritization
- Multi-line telephone operations
- Medical office administration
- Medical terminology
- Insurance verification
- Petty cash management
- Co-payment collection
- Appointment management
- Payment collection
- Patient callbacks
- HIPAA guidelines
- Referral verification
- Medical charting
- Patient relations
References
Available upon request
Internshiphistory
Jackson Memorial Health System, LPN Intern, 10/15, 12/15, Complete chart review, Complete head to toe assessments, Take and report patient's vital signs, Shadow RN, Administer medication under RN supervision
Timeline
Sr. Insurance Verifications Representative
University of Miami
03.2022 - Current
Surgical Coordinator/Bariatric
Baptist Health General Surgery
01.2022 - 03.2022
PPR
Baptist Health General Surgery
01.2020 - 03.2022
Patient Relations Representative - Executive Office
Gastro Health
02.2016 - 01.2020
Practical Nursing certification of completion -
Robert Morgan Educational Center & Technical College
High school diploma -
Robert Morgan Educational Center & Technical College
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