Ann M Hein
Ewa Beach,HI
Summary
Results-oriented bank teller with extensive experience at Pearl Hawaii Federal Credit Union, specializing in transaction processing and cash handling accuracy. Proven ability to resolve member complaints professionally while enhancing service delivery. Maintained high compliance standards and improved member satisfaction through effective communication and product knowledge.
Overview
2027
2027
years of professional experience
Work History
Member Service Representative
Pearl Hawaii Federal Credit Union
Honolulu, Hawaii
2010 - Current
- Organized and updated member files to ensure accuracy and accessibility.
- Developed and maintained knowledge based on evolving products and services.
- Operated computer to accurately post transactions and update member account information.
- Resolved member complaints professionally and efficiently.
- Processed membership applications, renewals, and cancellations with attention to detail.
Member Service Representative
Wells Fargo
Tucson, Arizona
2008 - 2010
- Prepared official checks, money orders, and certified checks.
- Referred customers requiring loans, credit and mortgages to support sales process.
- Tidied and cleaned workstation regularly, keeping well-stocked with supplies and brochure materials.
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits, and pricing.
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits, and pricing.
- Identified suspected fraud based on behavioral and transaction markers.
- Maintained strict compliance with banking standards, regulations, and laws.
Education
High School Diploma -
Kaimuki High School
Honolulu, HI05-1993
Skills
- Financial software proficiency
- Deposit and withdrawal management
- Transaction processing accuracy
- Multitasking and organization
- Cash handling
- Professionalism and courtesy
- Account management
- Currency packaging
Languages
Kosraean
Native/ Bilingual
Timeline
Member Service Representative
Pearl Hawaii Federal Credit Union
2010 - Current
Member Service Representative
Wells Fargo
2008 - 2010
High School Diploma -
Kaimuki High School