Ann Marie Abella

• In my role as Trade Director at ITEX, my primary focus was on generating transactions exceeding $100k per cycle. I successfully implemented a multifaceted strategy that encompassed cross-selling, upselling, payment collections, and proactive calls. These calls included transactional engagements, relationship-building conversations, and educational sessions to empower members about the benefits of
• Consistently surpassed $100k per cycle in transaction volumes.
• Implemented cross-selling and upselling strategies to enhance member engagement.
• Successfully collected payments and improved overall revenue streams.
• Conducted proactive calls, including transactional, relationship-building, and educational outreach.
• Initiated referral programs to expand the ITEX community.
• Implemented the sale of non-productive assets to optimize resources.
• Executed Sell What’s Available Today (SWAT) strategies, maximizing the utilization of available resources.
• Key Contributions:

Recruited into a newly created Customer Experience position to play a pivotal role in shaping the Headoffice.space Metaverse platform, redefining how people shop, work, learn, and socialize. Helped the onboarding process, ensuring exceptional user experiences by guiding customers through essential procedures and introducing them to the vast array of products and services within the Metaverse. Operating remotely in a work-from-home capacity, offered flexible support to users from various locations, actively participating in bug identification and reporting to enhance the overall quality and functionality of the Metaverse platform.

Key Contributions:

• Identified and reported bugs to enhance quality and functionality of Metaverse platform.

Excelled in building relationships and expanding our client base, achieving significant revenue growth. Duties included fostering new and existing account relationships, driving new account employee headcount by achieving impressive KPIs resulting in mutually beneficial agreements and fostering long-term relationships.

Key Contributions:

• Cultivated strong client relationships, resulting in substantial revenue growth.
• Led the successful acquisition of new accounts, consistently surpassing KPI targets.
• Initiated a 2-employee trial headcount for a 3-month contract, which subsequently expanded to include more roles and a longer service contract due to exceptional performance.

Managed challenging calls, ensuring positive client interactions. My innovative call strategies tapped into previously unexplored markets, significantly boosting sales. Collaborating closely with customers, I recommended tailored offerings that further drove sales, with a notable success rate in cold-calling efforts.

Key Contributions:

• Successfully increased sales revenue by 15% by implementing groundbreaking call strategies.
• Earned recognition for consistently surpassing sales targets, securing a top performer position within the team.

Responsible for the efficient processing of assigned Supermarket sale transactions and helping customer transactions. Ensures all daily sales transactions are correct – cash on hand tallies with the total sales. Secure all cash payments and funds, and accomplish all sales report to respective heads.

Key Contributions:

• Handle cashiering transactions accurately by ensuring correct entries, payments, and documentation while avoiding shortages or overages.
• Deliver excellent customer service by communicating professionally, addressing concerns patiently, and providing accurate information.
• Assisted customers with purchases and enrolled them in rewards program to enhance customer loyalty.

Competencies:

• Basic in Sales Management, Risk Mitigation, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Customer Engagement, Contact Center Management, Complaint Management, Communication, Cash Management
• ME in Results Oriented, Purpose Driven, Mindful, Innovative, Exceptional