Annmarie Aparicio

• Produced engaging live-streamed content, building a loyal following of 15000+ subscribers/viewers.

Cultivated a professional online image to engage with various audiences.

• Managed customer interactions and subscriptions, fostering a welcoming and engaging environment.

• Regularly analyzed performance metrics and adjusted content strategies to maximize revenue and viewer satisfaction.

• Led training initiatives, enhancing employee skills and confidence.
• Established open lines of communication with team for feedback and suggestions.
• Cultivated cohesive team environment by providing clear direction and support.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Coordinated guest arrivals for smooth seating and enhanced dining experience.
• Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
• Increased guest retention with friendly interactions and personalized service.
• Managed guest seating by coordinating reservations and optimizing table turnover.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.

• Greeted guests, promoted specials, and took orders.
• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Kept workplace clean and organized in line with restaurant policies.
• Increased speed of service through effective multitasking and time management skills.