AnnMarie Ellison
Summary
Results-driven Team Leader with expertise in compliance management, staff training, and conflict resolution. Passionate about empowering teams to enhance productivity and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Team Leader
Crothall Healthcare Services
Los Angeles
05.2023 - Current
- Supervised daily operations and ensured compliance with healthcare regulations.
- Trained staff on best practices and safety protocols in healthcare settings.
- Facilitated effective communication among team members to address concerns and enhance collaboration.
- Resolved conflicts within the team to maintain a positive work environment.
- Delegated daily tasks to team members, optimizing workflow and enhancing overall productivity.
- Empowered team members to improve customer satisfaction and foster loyalty, supporting retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
deli manaager
Sprouts Market
Los Angeles
01.2017 - 05.2023
- Managed daily operations of the deli department at Sprouts Market.
- Supervised staff and ensured adherence to food safety standards.
- Trained new employees on deli procedures and customer service, enhancing team readiness.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered and managed deli supplies to ensure optimal stock levels for operations.
- Supervised deli staff to ensure efficient customer service.
- Resolved customer complaints professionally, improving customer satisfaction and loyalty.
- Priced and ordered food products, kitchen equipment, and food service supplies.
Assistant Manager
Walmart
Bentonville
11.2000 - 11.2016
- Managed inventory levels and ensured product availability on the sales floor.
- Supervised daily operations and staff performance in a retail environment.
- Trained and mentored new team members to enhance customer service skills.
- Coordinated employee schedules to enhance labor efficiency and ensure adequate coverage.
- Implemented company policies and procedures to uphold compliance and operational standards.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management to pinpoint opportunities for process improvement and streamline operations.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
Education
High School Diploma -
Southwestern Business College
Dayton, OH03-1990
Skills
- Operations supervision
- Performance management
- Task delegation
- Staff training
- Customer relationship management
- Conflict resolution
- Compliance management
Timeline
Team Leader
Crothall Healthcare Services
05.2023 - Current
deli manaager
Sprouts Market
01.2017 - 05.2023
Assistant Manager
Walmart
11.2000 - 11.2016
High School Diploma -
Southwestern Business College