Ann Marie Gaumer
Atlantic City,NJ
Summary
Accomplished hospitality leader with 15+ years of senior management experience in bar, restaurant, and casino environments. Expert in beer, wine, and spirits, with a proven record of hiring, training, and managing large FOH teams. Skilled in guest relations, team development, and compliance, holding multiple food safety and quality certifications. Adept at driving operational excellence in high-volume venues.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Food and Beverage Director of Multi Units and Hotel Operations
Bally's Casino and Hotel
Atlantic City, NJ
06.2024 - Current
- Oversaw multi-unit bar and restaurant operations, including The Yard, Jerry Longo's, Prime Steakhouse, Beach Bar, Banquet Dept., Dunkin Donuts, V.I.P Lounge, and Beverage Department
- Managed beverage programs, created wine lists, and developed Happy Hour menus to enhance guest experience
- Led hiring, training, and management of large FOH (Front of House) teams and union employees
- Built and maintained relationships with high net worth guests and ensured exceptional guest relations
- Collaborated with casino operations and participated in daily hotel operation meetings to ensure customer satisfaction
- Managed P&L, budgeting, forecasting, labor, scheduling, inventory, payroll, and procurement for all outlets
- Ensured compliance with quality assurance, safety, and ISO certification standards
- Directed special events, banquets, and bar promotions, including live entertainment and casino hotel events
- Developed and implemented training programs for FOH staff and promoted ongoing employee development
- Prior experience as General Manager of Jerry Longo's Italian Restaurant, handling special catering and marketing events for player development
Multi-unit Manager
Panera Bread
Delaware, NJ
12.2012 - 04.2024
- Provided multi-unit management and operational oversight for 12 locations, focusing on team leadership and guest satisfaction
- Led hiring, training, and development of management and FOH teams to achieve operational goals
- Managed P&L, sales, and profitability, ensuring financial targets were met across all stores
- Oversaw quality assurance, safety, and compliance with ISO standards
- Directed catering sales, events, and rapid pick-up and delivery operations
- Conducted audits, inspections, and preventative maintenance to maintain high standards
- Developed and implemented training programs in collaboration with HR
Owner/Operator
Ac Party Buses
Atlantic City, NJ
03.2008 - 12.2020
- Managed all business operations, including event planning, staff hiring, and training for private party services
- Oversaw fleet maintenance, compliance with state and federal regulations, and safety programs
- Built client relationships and handled business-to-business sales, including partnerships with casinos or VIP events
- Developed and implemented onboarding and training for new staff
- Managed P&L, budgeting, and monthly event calendars
- Directed social media and advertising to promote services and events
Food Service Director
Absecon Public School District
Absecon, NJ
09.2010 - 11.2012
- Directed food service operations, including menu planning, inventory, and compliance with nutrition guidelines
- Managed P&L, scheduling, and quality assurance for all food and beverage services
- Led catering events and fundraising initiatives
- Ensured quality control and adherence to safety standards
General Manager
Old Waterway Inn Seafood Steakhouse
Atlantic City, NJ
03.1997 - 09.2010
- Managed all aspects of restaurant and bar operations, including beverage management, inventory, and payroll
- Oversaw hiring, training, and onboarding of FOH staff, ensuring high service standards
- Developed wine lists, menus, and Happy Hour offerings to enhance guest experience
- Built relationships with high net worth guests and managed high-end brunches and catering events
- Ensured compliance with ISO, CPR, and ServSafe certifications and handled all inspections
- Directed social media management and compliance initiatives
Director of Operations
Eastern Shore Nursing and Rehabilitation Center
Swainton, NJ
02.2008 - 02.2010
- Directed operations, including scheduling, inventory, and compliance with quality and safety standards
- Managed onboarding, training, and HR duties for staff
- Oversaw negotiations with vendors and managed budgets
- Ensured compliance with ISO certification and state inspections
- Led community affairs, fundraising, and public relations initiatives
Store Manager
Acme Markets
Millville Nj
04.1995 - 06.1997
- Managed all store operations, including P&L, budgeting, scheduling, and inventory management
- Led hiring, training, and development of staff to ensure high customer service standards
- Oversaw compliance, safety programs, and employee relations, including union matters
- Developed sales strategies and managed resource allocation
HR Specialist
Sands Casino
Atlantic City, NJ
01.1990 - 04.1992
- Managed training, onboarding, and compliance programs for casino staff
- Handled benefits administration, FMLA, and union employee grievances
- Developed training modules and supported negotiations between union members and management
Education
Associate of Science - Business Management
Stockton College of NJ
Galloway, NJ06.1994
Skills
Bar
Wine knowledge
Bartending
Fine dining experience
Restaurant management
Casino
Team management
Schedule management
Hiring
Training & development
Leadership
Event marketing
Operations management
Quality control
Employee engagement
Certification
- ServSafe Food Safety Certification
- Food Handler Certification
- HACCP Certification
- ISO 9001 Certified
Additional Information
Fundraised over $450,000 for St Nicholas school to become St Nicholas Academy, Fundraised for many community affairs and private entities and families
Timeline
Food and Beverage Director of Multi Units and Hotel Operations
Bally's Casino and Hotel
06.2024 - Current
Multi-unit Manager
Panera Bread
12.2012 - 04.2024
Food Service Director
Absecon Public School District
09.2010 - 11.2012
Owner/Operator
Ac Party Buses
03.2008 - 12.2020
Director of Operations
Eastern Shore Nursing and Rehabilitation Center
02.2008 - 02.2010
General Manager
Old Waterway Inn Seafood Steakhouse
03.1997 - 09.2010
Store Manager
Acme Markets
04.1995 - 06.1997
HR Specialist
Sands Casino
01.1990 - 04.1992
Associate of Science - Business Management
Stockton College of NJ