ANN MARIE JOHNSON
Staten Island,NY
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations Manager
Jackson Hewitt
Staten Island, NY
01.2023 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Supported accident investigations and prepared related paperwork.
- Monitored resource use to achieve set goals within budget constraints.
- Conducted periodic assessments to evaluate company's financial performance.
- Resolved challenges associated with company websites, vendors and telecoms.
- Published customer satisfaction results from feedback forms and correspondence.
CNA
Arch Career Partners
Staten Island, NY
11.2022 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Supported non-ambulatory residents in range of motion exercises.
- Documented activities and recorded information in EMR system.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Education
GED -
Willsey Institute
Staten Island, NY05.2007
GED -
4Cs The Center For Child Care Careers
Paterson, NJ06.1993
Associate of Science - Accounting Technology And Bookkeeping
NYU
New York, NYSkills
- Contract Management
- Logistics Oversight
- Labor Relations
- Customer Service
- Business Planning
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Grew revenue by $25000 in the first year by spearheading development of CUSTOMER CARE.
Certification
- Licensed TAX PREPARER - 2007
- CNA, CARMEL RICHMOND - 2022
- MEDICAL ASSITAN Training - 2007
FLUENT IN ENGLISH AND SPANISH
- READ AND WRITE BOTH ENGLISH AND SPANISH
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Jackson Hewitt
01.2023 - Current
CNA
Arch Career Partners
11.2022 - Current
GED -
Willsey Institute
GED -
4Cs The Center For Child Care Careers
Associate of Science - Accounting Technology And Bookkeeping
NYU
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