ANNMARIE NGUYEN
Ladera Ranch,CA
Summary
Experienced Key Holder with excellent communication, organizational and multitasking abilities focused on monitoring and improving front-line retail operations. History of promoting customer loyalty by building connections while driving sales with creative and appealing merchandising approaches. Dedicated to business success.
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder
Cotton On Kids
Mission Viejo, CA
04.2021 - 05.2022
- Oversaw store opening and closing functions and managed task delegation
- Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution
- Kept records of purchases, sales, and requisitions
- Stayed closely connected with floor operations by engaging customers and offering assistance
- Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements.
Key Holder
Bras N Things
Mission Viejo, CA
11.2020 - 05.2021
- Oversaw store opening and closing functions and managed task delegation
- Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution
- Responded to customer requests and complaints and resolved issues to customer satisfaction
- Examined merchandise to ensure correct price, display, and function.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Beauty Advisor
Ulta Beauty
Lake Forest, CA
02.2020 - 11.2020
- Promptly acknowledging and warmly greeting each quest entering the store offering friendly, knowledgeable and courteous service that always takes priority over other related duties
- Determining each guest's needs and answering questions concerning products and services
- Recommending additional and complementary products and services based on guest interests or items already selected for purchase; promoting the Ulta Beauty loyalty and
- AN
- Jun 2022 guest service programs
- Informing guests of current promotions, events, and services within the store
- Serving multiple guests at one time while maintaining composure during busy peak selling times.
Hooters Girl
Hooters Restaurant
Fairfax, VA
01.2019 - 11.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Stayed up to date with menu changes to offer current and accurate information
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Achieved V foundation sales goals by using successful strategies to promote specials, desserts, and alcoholic beverages
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Brand Representative
Abercrombie & Fitch
Mission Viejo, CA
06.2019 - 08.2019
- Communicated product value, quality and style to educate potential customers
- Provided customer service using extensive knowledge of current sales and promotions as well as individual clothing items
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Bachelor of Arts - Fashion Merchandising
Saddleback College
05.2023
Skills
- Multitasking Sales monitoring
- Customer service Social media marketing
- Prepare displays
- Merchandise Promotion and Display
Certification
Earned a certificate from YellowBrick with the Fashion Industry Program hosted by Parsons Design school and Teen Vogue Magazine
Additional Information
All Star Competitive and Collegiate Cheerleader
Achieved top ten at The Summit
Timeline
Key Holder
Cotton On Kids
04.2021 - 05.2022
Key Holder
Bras N Things
11.2020 - 05.2021
Beauty Advisor
Ulta Beauty
02.2020 - 11.2020
Brand Representative
Abercrombie & Fitch
06.2019 - 08.2019
Hooters Girl
Hooters Restaurant
01.2019 - 11.2019
Bachelor of Arts - Fashion Merchandising
Saddleback College
Earned a certificate from YellowBrick with the Fashion Industry Program hosted by Parsons Design school and Teen Vogue Magazine
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