Annmarie Normandie
Hooksett,NH
Summary
Patient-focused healthcare professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented at finding balanced solutions and resolving conflicts.
Overview
1
1
Certification
7
7
years of post-secondary education
32
32
years of professional experience
Work History
REHABILITATION DIRECTOR
HealthPro Heritage
Goffstown, NH
08.2018 - 02.2026
- Oversaw the operations of multiple sites with the Catholic Charities organization
- Managed operation of therapy services and patient care, overseeing financial management and quality assurance to meet regulatory standards.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care, and ensured that the facility adhered to Medicare and Medicaid regulations.
- Monitored daily performance and patient outcomes to maintain quality assurance.
- Educated staff on state and federal statutes, rules and regulations governing skilled rehabilitation services.
- Strategically planned methods to achieve operational goals and targets.
- Interviewed, hired and trained employees in various roles.
- Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
PHYSICAL THERAPY ASSISTANT
Home Health Care, Interim Healthcare
Manchester, NH
02.2017 - 10.2025
- Delivered quality home health therapy services in collaboration with a qualified Physical Therapist in a home health setting.
- Administered physical therapy treatment plans developed by Physical Therapist, ensuring adherence to prescribed therapeutic protocols.
- Collaborated with healthcare teams to coordinate patient care, improving overall treatment outcomes.
DIRECTOR OF REHABILITATION
Bedford Nursing and Rehabilitation Center
Bedford, NH
07.2013 - 02.2017
- Directed physical therapy, speech therapy, and occupational therapy in long term care facility, ensuring highest standard of care and enhancing patient satisfaction.
- Led departmental performance improvement initiatives, updated policies and procedures, managed department budget, and developed specialized programs.
- Ensured compliance with Medicare/Medicaid regulatory standards in long term care facility operations.
- Assisted physical therapists in delivering patient care in a clinical setting.
Director of Rehabilitation Services
Genesis Rehabilitation Services
Manchester, NH
06.2006 - 07.2013
- Directed rehabilitation programs across multiple facilities in collaboration with healthcare teams.
- Promoted new program development with focus on functional outcomes to improve quality of life of patients served.
- Implemented new technologies to improve efficiency in rehabilitation service delivery processes.
- Oversaw compliance with industry regulations and best practices for patient care initiatives.
- Promoted new program development with focus on functional outcomes to improve quality of life for patients served.
DIRECTOR OF OPERATIONS
Bedford Geriatric Physical Therapy, LLC
Bedford, NH
05.2006 - 09.2009
- Oversaw the operations for a specialized and advanced physical/occupational therapy outpatient therapy services facility throughout multiple sites
- Managed day-to-day operations of a large staff in multiple departments.
- Led strategic planning initiatives to improve operational efficiency across departments.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Managed scheduling systems to optimize staff availability and patient appointments.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Established vendor relationships to secure quality supplies and equipment for therapy services.
- Developed and maintained client relationships to grow business and improve account retention.
- Maintained budgeting documents for accurate tracking of expenses.
Licensed Physical Therapy Assistant
Elliot Hospital
Manchester, NH
06.1994 - 05.2006
- Collaborated with healthcare team to optimize patient care strategies.
- Monitored patient progress and documented changes in health status.
- Educated patients on exercises and proper body mechanics.
- Assisted physical therapists in implementing treatment plans for patients.
Director of Rehabilitation Services
Goffstown Nursing and Rehabilitation
Goffstown, New Hampshire
02.2025 - Current
- Collaborated with interdisciplinary teams to enhance patient care strategies.
- Ensured compliance with regulatory standards and best practice guidelines.
- Facilitated communication between departments to support coordinated patient care.
Education
MASTER OF SCIENCE - HEALTHCARE ADMINISTRATION & MANAGEMENT
New England College, Elliot Hospital Cohort Program
Henniker, NH 09.2004 - 05.2006
ASSOCIATE OF SCIENCE - PHYSICAL THERAPY ASSISTANT
NH Community College
Manchester, NH 09.1998 - 05.2000
BACHELOR OF SCIENCE - SPORTS MEDICINE
Keene State College
Keene, NH 09.1989 - 05.1993
Skills
- Medicare/Medicaid regulations
- Healthcare systems
- Clinical quality improvement
- Revenue cycle management
- Insurance verification
- Compliance management
- Operational management
- Cost control strategies
- Process improvement initiatives
- Staff development programs
- Staff training initiatives
- Interdisciplinary teamwork
- Healthcare IT systems
- Medical billing
Certification
- NH Physical Therapy Assistant License, 0713
- NHAPTA American Physical Therapy Association
- UNH Leadership and Management Certificate
- NAMI instructor
Timeline
Director of Rehabilitation Services
Goffstown Nursing and Rehabilitation
02.2025 - Current
REHABILITATION DIRECTOR
HealthPro Heritage
08.2018 - 02.2026
PHYSICAL THERAPY ASSISTANT
Home Health Care, Interim Healthcare
02.2017 - 10.2025
DIRECTOR OF REHABILITATION
Bedford Nursing and Rehabilitation Center
07.2013 - 02.2017
Director of Rehabilitation Services
Genesis Rehabilitation Services
06.2006 - 07.2013
DIRECTOR OF OPERATIONS
Bedford Geriatric Physical Therapy, LLC
05.2006 - 09.2009
MASTER OF SCIENCE - HEALTHCARE ADMINISTRATION & MANAGEMENT
New England College, Elliot Hospital Cohort Program
09.2004 - 05.2006
ASSOCIATE OF SCIENCE - PHYSICAL THERAPY ASSISTANT
NH Community College
09.1998 - 05.2000
Licensed Physical Therapy Assistant
Elliot Hospital
06.1994 - 05.2006
BACHELOR OF SCIENCE - SPORTS MEDICINE
Keene State College
09.1989 - 05.1993