REMOTE POSITIONS
Job Search Status
Open to workDesired start date: Flexible
Open To Work
Annmarie Schauer
Customer Service Manager
Fox Lake,IL
Work Preference
Summary
Experienced Customer Service Representative knowledgeable about customer service operations, team leadership and training. Dependable and punctual team player with high accuracy in data entry. Offering over 25 years of experience in customer relations and retail combined.
Overview
26
26
years of professional experience
Work History
Cashier
Menards
03.2024 - 11.2024
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier/Customer Service Representative
Graham Enterprises
05.2023 - 01.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Customer Service Manager
Compx Security Products
05.2021 - 12.2021
- Resolved customer inquiries and complaints requiring management-level escalation.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Assistant Manager
Big Lots Stores, Inc.
05.2019 - 11.2020
- Answered customer questions and provided store information.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in managing daily store operations and team activities.
Customer Service Representative
Arise
04.2020 - 06.2020
- Handled customer inquiries through phone and email communication.
- Resolved complaints by assessing customer needs and providing solutions.
- Maintained accurate records of customer interactions in CRM software.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Patient Service Representative
Advanced Neurodiagnostics
06.2017 - 01.2019
- Assisted patients with appointment scheduling and registration processes.
- Educated patients about neurodiagnostic procedures and services offered.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collaborated with healthcare professionals to ensure accurate patient information.
Returns Manager
International Toner Corp.
11.2011 - 04.2016
- Managed returns processing for toner products ensuring compliance with company policies.
- Implemented new procedures for logging and processing shipping labels through all logistics companies.
- Credit/Debit accounts and maintained positive rapport with clients.
- Proficient with Outlook, Word, Excel and NetSuite.
TelePlus Representative II
Kemper Insurance
01.1999 - 01.2006
Education
High School Diploma -
College of Lake County
Grayslake, ILSkills
- Returns processing
- Point-of-sale system operation
- Proficient in computer software
- Sales transactions
- Customer relations
- Customer relationship management
- CRM software usage
- Conflict resolution
- Computer proficiency
- Account management
- Data entry
- Expense tracking
- Financial records oversight
- Online orders preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Timeline
Cashier
Menards
03.2024 - 11.2024
Cashier/Customer Service Representative
Graham Enterprises
05.2023 - 01.2024
Customer Service Manager
Compx Security Products
05.2021 - 12.2021
Customer Service Representative
Arise
04.2020 - 06.2020
Assistant Manager
Big Lots Stores, Inc.
05.2019 - 11.2020
Patient Service Representative
Advanced Neurodiagnostics
06.2017 - 01.2019
Returns Manager
International Toner Corp.
11.2011 - 04.2016
TelePlus Representative II
Kemper Insurance
01.1999 - 01.2006
High School Diploma -
College of Lake County