ANN MARIE SPONSLER
Bartender
Waretown,NJ
Summary
Dynamic bartender with over twenty years of extensive experience in fast-paced environments, consistently delivering exceptional customer service and fostering positive guest experiences. Proficient in conflict resolution, effectively managing challenging situations while maintaining a welcoming atmosphere. Skilled in customizing drink orders to meet individual preferences, alongside a proven track record of upselling to drive revenue. Committed to upholding safety and sanitation standards, ensuring a clean and orderly bar environment. Passionate about creating memorable interactions that enhance customer satisfaction and loyalty
Overview
25
25
years of professional experience
Work History
Bartender
Thirsty Piney
Forked River , NJ
05.2025 - Current
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bartender
Dog & Ram Spirits Tulip Festival
Cream Ridge , NJ
04.2025 - 04.2025
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Dadz Bar & Grill
Lumberton, NJ
08.2020 - 03.2025
- Used conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere
- Adjusted drink recipes to customers' preferences
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Correctly interpreted customer orders and prepared drinks according to the establishment's standards
- Up-sold menu items to increase profits
- Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment
- Organized and inventoried bar supplies
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
Bartender
Spirits Unlimited
Barnegat , NJ
08.2020 - 04.2024
- Used conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere
- Adjusted drink recipes to customers' preferences
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Correctly interpreted customer orders and prepared drinks according to the establishment's standards
- Up-sold menu items to increase profits
- Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment
- Organized and inventoried bar supplies
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Bar Manager/Bartender
Seaoaks Restaurant
Tuckerton, NJ
01.2007 - 03.2019
- Greeted customers in a friendly, and professional manner.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Upsold additional drinks and food items to customers, increasing overall sales
- Adjusted drink recipes to customers' preferences
- Ensured compliance with safety and sanitation regulations
- Anticipated and responded to customer needs, resulting in increased customer satisfaction
- Demonstrated knowledge of an extensive variety of liquors and cocktails
- Managed staff schedules and maintained adequate coverage for all shifts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Built relationships with vendors to manage orders and negotiate costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
Education
Certification -
National Institute of Massage Therapy
Harbor Township06.2006
Skills
- Ability to Work in a Team
- Effective Time Management
- Customer service
- Ability to Multitask
- Fast Learner
- Ability to Work Under Pressure
- Restaurant Operation
- Scheduling
- Greeting of Guests
- Administrative Operations
- Safety Principles
- Stock Control
- Attention to Detail
- Communication Skills
- Courtesy
- Passionate
Hobbies and Interests
- One of a kind Wire Wrapped Jewelry
- Drawing & Painting
References
- Sharon Hunt-Ruble, Former Realtor, shuntruble@aol.com, 609-410-1532
- Todd Cantrell, Griffinscape, Bigtoddc@comcast.net, 609-280-9315
- Kevin Suiecki, Dadz Bar and Grill, ksuleckil5@gmail.com, 609-346-0383
Timeline
Bartender
Thirsty Piney
05.2025 - Current
Bartender
Dog & Ram Spirits Tulip Festival
04.2025 - 04.2025
Bartender
Dadz Bar & Grill
08.2020 - 03.2025
Bartender
Spirits Unlimited
08.2020 - 04.2024
Bar Manager/Bartender
Seaoaks Restaurant
01.2007 - 03.2019
Certification -
National Institute of Massage Therapy
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