Ann Marie Strehlein
Azusa,California
Summary
Experienced Palliative and Hospice Liaison with expertise in clinical assessments and patient advocacy. Enhanced referral networks and facilitated hospice transitions, supporting families through compassionate care. Managed electronic health records and cultivated strong relationships with healthcare partners to optimize patient outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Palliative and Hospice Liaison
Reliance Palliative and Hospice Care
Cerritos, California
12.2024 - Current
- Served as primary liaison among hospitals and doctors' offices, facilitating timely and appropriate referrals.
- Conduct clinical assessments to determine hospice eligibility and coordinate transitions of care.
- Developed and maintained professional relationships with physicians, discharge planners, and social workers, enhancing referral network.
- Provide education to families and healthcare partners about hospice philosophy, services, and care plans.
- Served as main contact for patients and families, ensuring clear communication.
- Assisted in patient care coordination and communicated with other team members about patient needs.
- Maintained communication with patients following hospice transitions, supporting continuity of care and reducing risk of revocation.
Palliative Care Coordinator/Palliative Manager
A to Z Supportive Palliative Care and Hospice
Upland, California
02.2024 - 12.2024
- Managed end-of-life needs and desires for patients and families, building compassionate relationships from the start of palliative care.
- Build a palliative program from the ground up with having to onboard clinicians and doing joint home visits to provide extra support to the family and clinicians at the time of first visit.
- Facilitates all palliative to hospice EOB/transitions for all palliative care patients, and some direct referrals for hospice.
- Facilitated active listening with patients during end-of-life decisions and communicated insights to clinicians for informed decision-making.
- Managed and updated trackers for new and discharged patients, ensuring accurate tracking of team productivity and census for palliative contracts.
- Advocated for patients, empowering them to actively participate in their care.
Care Partner
Optum/Supportive Care/Palliative Care
Monterey Park, California
05.2021 - 01.2024
- Coordinated care for a panel of patients, ensuring comprehensive management of their health needs.
- Engaged with each patient bi-weekly to address concerns and provide support.
- Conduct regular friendly outreach calls to patients to address concerns, questions, and relay the information to the clinician.
- Collaborated with hospice vendors to expedite patient evaluations for eligibility and onboarding.
Back Office-Medical Assistant
Optum/Supportive Care/Palliative Care
Arcadia, California
04.2020 - 05.2021
- Assisted in high-volume palliative medical practice in Arcadia, directly supporting one doctor and one nurse practitioner to enhance patient care.
- Coordinated communication between patients and medical care team, preparing patients for visits and effectively scheduling follow-up appointments.
- Streamlined collection of patient information using electronic medical record system (Allscripts), ensuring timely alerts to medical care team regarding changes in health, medication, or emotional status.
- React with compassion and a calm attitude during emergency situations. Diffuse tense encounters by reacting quickly and appropriately to the patient's condition. Obtain necessary emergency medical services.
Back Office-Medical Assistant
City Of Hope /Hematology Oncology Medical Group
Arcadia, California
09.2017 - 01.2020
- Functioned as a medical assistant for a busy Hematology/Oncology medical practice in Arcadia, directly supporting 4 doctors and RNs with all aspects of patient care.
- Assisted with bone marrow procedures, suture removals, and cystoscopies, ensuring adherence to clinical protocols.
- Streamlined collection of patient information through electronic medical record system (Epic), alerting medical care team to changes in health, medication, or physical/emotional status.
- Trained new hires for back-office support, enhancing team readiness and efficiency in patient care.
Front Office/Back Office/Laboratory/Treatment Area Medical Assistant II
Cedars-Sinai/Hematology Oncology Medical Group
Beverly Hills, California
10.2011 - 09.2017
- Championed front office and laboratory operations for busy hematology/oncology practice in Beverly Hills, supporting 12 doctors, physician assistant, nurse practitioners, and nurses in delivering comprehensive patient care.
- Reviewed and analyzed patient blood counts to assess needs for injections and blood transfusions, ensuring timely and appropriate treatment.
- Maintained laboratory and exam room cleanliness and sanitation by regularly cleaning surfaces and restocking supplies, contributing to a safe and efficient environment for patient care.
Education
Medical Assistant Degree -
American Career College
Los Angeles, California01-2011
Skills
Clinical assessments
- Patient advocacy
- End-of-life care planning
- Patient relationship management
- Home visits
- Appointment coordination
- Integration of medical services
- Communication skills
- Adaptability and flexibility
- End-of-life education
- Compassionate communication
- Relationship building
- Critical evaluation capacity
- Assertiveness
- Team collaboration
- Hospice care transitions
Certification
- OSHA
- HIPAA
- Fire & Safety
Awards
- 02/01/23, Bravo Diamond Award for Care and Compassion
- 06/01/21, Core Value of Relationships Award
Timeline
Palliative and Hospice Liaison
Reliance Palliative and Hospice Care
12.2024 - Current
Palliative Care Coordinator/Palliative Manager
A to Z Supportive Palliative Care and Hospice
02.2024 - 12.2024
Care Partner
Optum/Supportive Care/Palliative Care
05.2021 - 01.2024
Back Office-Medical Assistant
Optum/Supportive Care/Palliative Care
04.2020 - 05.2021
Back Office-Medical Assistant
City Of Hope /Hematology Oncology Medical Group
09.2017 - 01.2020
Front Office/Back Office/Laboratory/Treatment Area Medical Assistant II
Cedars-Sinai/Hematology Oncology Medical Group
10.2011 - 09.2017
Medical Assistant Degree -
American Career College