Annmarie Verbeek
Santee,CA
Summary
Achieved high customer satisfaction through 39 years of dedicated service. Resolved customer conflicts, strengthening loyalty and retention. Delivered accurate documentation and communication, enhancing overall service quality.
Overview
48
48
years of professional experience
Work History
Membership Clerk - Refunds Cashier
COSTCO
Santee, CA
01.1987 - Current
- Processes member sign ups, renewals and added cards.
- Instructs members and potential members about membership, warehouse and credit programs.
- Issues replacement and temporary membership cards, advertise the Costco Anywhere Visa and provides a high level of member service.
- Hearing Aid Technician
- Testing new styles of hearing aids and making adjustments as needed to ensure the optimal fit and performance
- Helping members learn how to use their hearing aids effectively by providing instruction on how to clean and care for the devices
- Performing routine maintenance on hearing aids, including cleaning & replacing batteries
Business Office Clerk
KAISER PERMANENTE
San Diego, CA
01.1978 - 01.1985
- Perform clerical duties including typing, filing, and completion of simple forms
- Operate office machines including copiers, scanners, phone and voicemail systems
- Answers phones, directs calls to appropriate individuals, and prepares messages.
- Copies, sorts, and files records related to office activities, and other matters.
- Medicare & Medi-Cal Billing
- Private Patient Billing & Blood Bank Billing
Education
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GROSSMONT COMMUNITY COLLEGE
El Cajon, CA01.1983
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PATRICK HENRY HIGH SCHOOL
San Diego, CA06.1980
Skills
Exceptional customer service
Additional
Computer Literate in Windows & Word, Costco Presidential Award for Above and Beyond Recipient
Timeline
Membership Clerk - Refunds Cashier
COSTCO
01.1987 - Current
Business Office Clerk
KAISER PERMANENTE
01.1978 - 01.1985
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GROSSMONT COMMUNITY COLLEGE
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PATRICK HENRY HIGH SCHOOL