ANN NATASHIA BOATNER
Summary
As a FAA-certified, American citizen Flight Attendant with 10+ years of experience, I am devoted to offer exceptional customer service while maintaining strict adherence to safety, health, and sanitation protocols. My comprehensive knowledge of aviation, first aid, and customer service enables me to create a warm and secure environment, ensuring passengers enjoy a memorable travel experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Flight Lead/Attendant
Eastern Airlines
Miami, FL
01.2025 - Current
- Deliver safety briefings and ensured compliance with FAA Part 121 regulations
- Conducted pre-flight equipment checks and reported discrepancies
- Managed cabin operations to support on-time departures and arrivals
- Responded to emergencies and maintained passenger safety at all times
- Provided professional customer service while maintaining cabin authority
- Collaborated with crew and flight deck for efficient operations
- Handled passenger issues and de-escalated conflicts effectively
- Completed reports and adapted to dynamic schedules, including reserve duty
Lead Flight Attendant / Cabin Service Director
Qatar Airways
Doha, Qatar
01.2007 - 01.2018
- In-charge of all 3 cabins and ensuring that the food and beverages have been delivered as per standards.
- Serve passengers while ensuring that all customer expectations are met and exceeded in all cabins.
- Consistently provide outstanding customer service to promote the Qatar Airways brands.
- Providing personalized service keeping in mind the finer aspects of service.
- Ensuring effective decision-making
- Managing cost-efficient operations by optimum utilization of all resources.
- Ensuring that all crew members comply with QR Grooming & safety Standards requisites while on duty
- Ensuring the safety of the cabin, crew and passengers from boarding to disembarkation
Education
High School Education -
St. Anthony's collage
Skills
- Exceptional Customer Service
- Safety and Compliance
- Leadership and Collaboration
- Multilingual Communication
- Culinary and Service Excellence
- Conflict Resolution
- Effective Time Management
- Cultural Awareness
- Attention to Detail
- Adaptability and Flexibility
Certification
- FAA Certificate
- Bartending / Alcoholic Beverages
- Responsible Service of Alcohol
- Identification of Strength and Courage (Role-Model)
- Senior Leadership Excellence Program
- Leadership Excellence Program
- Premium Cabin Service Program
- Safety and Emergency Procedures
- QCAA Aviation Security Procedures
- Dangerous Goods Awareness
- Air Restraint Training
- On Board First-Aid
- US Red Cross (First-Aid)
LANGUAGE
English (Fluent)
Sinhalies (Fluent)
Urdu & Hindi
Timeline
Flight Lead/Attendant
Eastern Airlines
01.2025 - Current
Lead Flight Attendant / Cabin Service Director
Qatar Airways
01.2007 - 01.2018
High School Education -
St. Anthony's collage