Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann Neika Jean Charles

Margate,FL

Summary

Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

6
6
years of professional experience

Work History

Marketing Manager/ Secretary

Karvisual LLC
01.2020 - 12.2023
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Managed emails and calls concerning clients need
  • managed marketing budgets
  • Conducted market research
  • Identified new markets and customers
  • Sale forecasting, and strategic planning to assess and ensure the sale and profitability of products.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Sales /Customer Service Representative AT&T Direct

AT&T
10.2018 - 11.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Sold and provisioned wireless services, products, features, equipment and accessories.
  • Was responsible for credit/inbound and outbound collections, activation, customer service, E-services, revenue and, fraud.
  • improved customer retention through programs and service provided to the customer.
  • Maintained a working knowledge of all company products, services and promotions.
  • Made recommendations according to customer's needs on features, accessories, upgrades and rate plans
  • Answered and resolved customer's inquiries, complaints concerning services, products, billing, equipment, and claims with the highest degree of courtesy and professionalism.

Team Member

K&G Fashion Superstore
08.2017 - 09.2018
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Provided excellent customer service, product information and answered telephones
  • Help customers with returns/exchange/purchases
  • Logged in inventory of products into store and researched at customers' request
  • Ensured that all customers were satisfied with their visit. Greeted, assisted with purchases.
  • Trained and supervised new associates
  • Promoted events and sales to all guests
  • Cashier responsibilities
  • Maintain store and display appearance

Education

Associate Degree In Nursing - Nursing, Architecture

Broward College
Fort Lauderdale, FL
12.2017

Skills

  • Public and Media Relations
  • Budgeting and Allocation 
  • PeopleSoft
  • Digital Marketing
  • Customer Acquisition
  • Social Media Marketing
  • Social Media Platforms
  • Data Analytics
  • Campaign Management
  • Brand-Building Strategies
  • Business Development
  • Customer Relationship Management (CRM)
  • Project Management
  • Marketing Campaign Development
  • Staff Management
  • Creative Direction
  • Content Creation
  • Budget Management
  • Public Relations
  • Customer Segmentation
  • Event Planning
  • Sales Enablement
  • Email Marketing
  • Sales Forecasting
  • Microsoft Office
  • Customer Retention Strategies
  • Database Management
  • Budget Administration

Timeline

Marketing Manager/ Secretary

Karvisual LLC
01.2020 - 12.2023

Sales /Customer Service Representative AT&T Direct

AT&T
10.2018 - 11.2019

Team Member

K&G Fashion Superstore
08.2017 - 09.2018

Associate Degree In Nursing - Nursing, Architecture

Broward College
Ann Neika Jean Charles