Annsley Roney
Lakeland,FL
Summary
Hardworking high school and College student seeking part time employment opportunities with experience in fast paced customer services industry, the legal sector and food industry. Each experience required exceptional interpersonal communication and customer service excellence.
Overview
5
5
years of professional experience
Work History
Volunteer
Polk County Teen Court Division
2023.05 - Current
- Strong interpersonal communication skills required to convey information to others.
- Guide and assign individuals to tools and resources necessary for healing.
- Required to represent judicial system positively and professionally while providing community with much-needed services.
- Mentoring of new volunteers, fostering supportive and inclusive team environment.
Customer Services Sales Associate
Tan2Win
2019.03 - 2022.10
- Organized racks and shelves to maintain service area visual appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about tan package services and pricing.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Performed customer check in procedures for appointments.
- Gave customers specific instructions on tanning procedures and expectation.
Intern
Sweet Dee's Cupcakery
2021.04 - 2021.09
- Practiced food safety and handling.
- Prepared pastry items in accordance with standards of quality, taste and presentation.
- Baked and decorated cakes for sale in bakery.
- Changed and sanitized kitchen items to avoid cross contamination.
- Greeted customers, answered their questions regarding bakery items, ingredients and cost.
Education
Bachelor of Science - Psychology
Excelsior University
Albany, NY05.2026
High School Diploma -
Our Way Homeschool
Lakeland Florida05.2025
Skills
- Positive Attitude
- Excellent Teamwork and Collaboration
- Very Organized and Efficient
- Flexible Schedule
- Attention to Detail
- Public Speaking Experience
- Professional Appearance
- Adaptable and Dependable
- Extensive Customer Service Experience
Timeline
Volunteer
Polk County Teen Court Division
2023.05 - Current
Intern
Sweet Dee's Cupcakery
2021.04 - 2021.09
Customer Services Sales Associate
Tan2Win
2019.03 - 2022.10
Bachelor of Science - Psychology
Excelsior University
High School Diploma -
Our Way Homeschool
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