Ann Suzanne Luna
Baltimore,MD
Summary
Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role.
Overview
7
7
years of professional experience
Work History
Ramp Agent
Southwest Airlines, SWA
02.2023 - Current
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Distribution Clerk
UM Upper Chesapeake Medical Center
02.2018 - 12.2019
- Stock the supply rooms on the floors assigned
- Provide employees with supplies
- Receive and distribute products to packing or shipping areas
- Assist with facilities management, inventory, and workspace organization
- Collaborated with sales team to forecast product demand, allowing adequate time for procurement and distribution planning.
Cashier/Waitress
Gachi House Of Sushi
04.2017 - 08.2017
- Monitored self-checkout systems and provided help in resolving complex problems.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Arts - General Studies
The Community College of Baltimore County
Catonsville, MD05.2019
High School Diploma -
Harford Technical High School
Bel Air, MD05.2017
Skills
- Computer Skills - Microsoft, Excel, Powerpoint
- Attention to Detail
- Workplace Safety
- Interpersonal Communications
Hobbies
I am competitively driven ever since I was young as I participated in sports such as track & field and soccer. Having attained many achievements such as being a state qualifier and regional champion multiple times throughout my career, my competitive spirit now lives through gaming. I constantly participate in many competitive games and love the feeling of achieving and the journey throughout it. Other than gaming, I do love to travel and seeing various different scenery and tasting new or familiar cuisines.
Languages
Bisaya
Native or Bilingual
Timeline
Ramp Agent
Southwest Airlines, SWA
02.2023 - Current
Distribution Clerk
UM Upper Chesapeake Medical Center
02.2018 - 12.2019
Cashier/Waitress
Gachi House Of Sushi
04.2017 - 08.2017
Associate of Arts - General Studies
The Community College of Baltimore County
High School Diploma -
Harford Technical High School
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