Latisha Pollard

• Efficiently coordinate the receipt and distribution of packages, ensuring accurate logging and timely support for in-transit drivers
• Provide comprehensive loading and unloading services, demonstrating physical dexterity and a strong commitment to customer service while adeptly handling multiple tasks simultaneously
• Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
• Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
• Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
• Followed safety procedures such as using reflective gear while working on the ramp.
• Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
• Verified correct labeling of containers containing hazardous materials for transport on planes.

• Streamline package sorting and scanning processes, ensuring efficient workflow and accurate shipment tracking
• Oversee and direct team member activities, maintaining an organized and clean work environment, while achieving timely order fulfillment
• Utilized RF scanners to scan barcodes on products for tracking and inventory management purposes.
• Stacked finished product boxes onto pallets safely without causing damage.
• Processed orders quickly and efficiently while adhering to safety protocols.
• Trained new employees on proper sorting techniques and procedures.
• Reported any problems with machinery or supplies immediately to supervisors.
• Identified any issues regarding product labels, sizes, colors during the sorting process.
• Maintained accurate records of received and shipped items using company software systems.

• Supervised a team, ensuring effective scheduling and organization of meetings, alongside coordinating training programs for new staff members
• Provided comprehensive support and mentorship to team members, enhancing problem-solving abilities and customer service delivery both in-person and via phone
• Utilized proficiency in Microsoft Office Suite to perform various administrative tasks, maintaining a typing speed of 35-45 words per minute to manage communications and data entry efficiently

* Implemented many projects to elevate and improve customer satisfaction.

• Participated in meetings with stakeholders to discuss project goals, timelines, budgets, resources and other related topics.
• Provided expertise in areas such as networking infrastructure, server configurations and data security protocols.
• Collaborated with cross-functional teams to ensure smooth transition from development to production environment.

• Managed patient communications effectively through both inbound and outbound calls, ensuring timely assistance with Medicare intake and resolution of inquiries
• Maintained accurate data entry and billing processes, utilizing Microsoft Office and other software tools to support healthcare administration
• Demonstrated strong problem-solving abilities and critical thinking skills, addressing patient concerns with a focus on delivering high-quality service
• Performed administrative duties such as filing, faxing, photocopying.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Verified insurance information, collected payments, and scheduled appointments.
• Inputted patient demographic data into electronic health record system.
• Adhered to HIPAA regulations when handling confidential patient information.

• Oversaw comprehensive training programs for new hires, ensuring a proficient integration into the company's operational procedures and culture
• Coordinated employee work schedules and provided hands-on assistance, effectively balancing staffing needs with operational demands
• Addressed inbound and outbound communications with a focus on resolving issues, maintaining customer satisfaction, and proficiently utilizing software such as QuickBooks and Microsoft Office Suite

* Directed projects to improve performance in sales and customer satisfaction.

• Participated in recruitment efforts by interviewing prospective candidates for open positions.
• Collaborated with other departments to coordinate workflow processes between teams.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

• Supervised daily operations including inventory management, merchandise stocking, and store cleanliness, ensuring a consistent and quality customer experience
• Coordinated employee schedules, conducted training sessions, and provided support in pharmacy assistance and cash handling, improving overall team efficiency and service
• Monitored staff performance to ensure quality standards were met.
• Identified opportunities for process improvements through data analysis.
• Conducted weekly inventory of supplies, equipment, and food items.
• Identified areas of improvement within the department and implemented necessary changes.
• Developed strategies for improving operational efficiency and customer service levels.