Anntavia Veargis
Plantation
Summary
-Authorized to work in the US for any employer
Knowledgeable and dedicated customer service professional with extensive experience in the technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Crew Team Member
McDonald’s
Lauderdale Lakes , Fl
06.2019 - 05.2021
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Greeted customers at drive-thru and took food orders.
Sales Associate
Tommy Hilfiger Kids
Plantation, FL
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Associate
Aldo Shoes
Plantation, FL
05.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Representative
Lacoste
Lauderdale Lakes, FL
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Fraud Specialist
Bank Of America
Margate, FL
07.2021 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Associate Degree In Crime Scene - Criminal Scene Technology
Broward College
Fort Lauderdale, FL06.2024
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL06.2021
Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Building Client Trust and Loyalty
- Client Account Management
- Data Entry and Maintenance
- Call Documentation
- Upselling Products and Services
- Telephone Management
- Customer Service and Assistance
- Active Listening
- Microsoft SharePoint
- Time Management
- Clerical Experience
- Computer Operation
- Cold Calling
- Salesforce
- Administrative Experience
- Investigation Techniques
- Fraud Prevention
- Data Analysis
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Fraud Specialist
Bank Of America
07.2021 - Current
Customer Service Representative
Lacoste
06.2021 - Current
Sales Associate
Aldo Shoes
05.2021 - 07.2021
Sales Associate
Tommy Hilfiger Kids
10.2019 - 01.2020
Crew Team Member
McDonald’s
06.2019 - 05.2021
Associate Degree In Crime Scene - Criminal Scene Technology
Broward College
High School Diploma -
Boyd H. Anderson High School