Annu (Harmeet) Kaur SANDHU
Los Angeles,CA
Summary
Experienced hospitality professional with expertise in hotel operations, leadership, and strategic planning. Demonstrated success in overseeing multi-departmental functions including Rooms, Food & Beverage, Events, and Loss Prevention. Proven track record in team development, enhancing guest experiences, and relaunching brands in unionized environments. Strong background managing large-scale operations in full-service and airport hotels with a focus on innovation and excellence in guest service.
Overview
17
17
years of professional experience
Work History
Director of Hotel Operations
Renaissance Los Angeles Airport Hotel
01.2024 - Current
- Directed operations across multiple departments including Rooms, Events, Food & Beverage and Loss Prevention
- Transformed customer experiences by optimizing operational processes
- Coordinate with executive team on strategic plans
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Drive growth and profitability through operational alignment.
Director of Hotel Operations
Delta Hotels by Marriott Ottawa City Centre
Ottawa, Ontario
03.2022 - 12.2023
- Acted as primary point of contact with the Market GM within a unionized environment
- Directed comprehensive activities for diverse hotel areas including Events, Rooms, and F&B
- Facilitated operations within a 42,446-square-foot event area
- Achieved exceptional service standards through effective management
- Spearheaded initiative to reopen revamped club space
- Maintained reliable communication with key partners and hotel owners.
- Developed and implemented strategies to increase guest satisfaction, revenue growth, and operational efficiency.
- Provided guidance, training, coaching, and mentoring for staff members.
- Managed budgets, financial planning, forecasting, and cost control activities.
- Conducted regular meetings with department heads to review progress towards goals and objectives.
- Researched industry trends and best practices related to hospitality operations in order to stay ahead of competition.
- Actively participated in industry forums and conferences aimed at exchanging ideas about effective hospitality management techniques.
Director of Rooms Operations
Delta Hotels by Marriott Ottawa City Centre
10.2019 - 02.2022
- Led rooms division, focusing on driving service quality and operational efficiency
- Partnered with cross-functional teams to improve guest satisfaction scores and optimize resources
Senior Rooms Operations Manager
Calgary Marriott Downtown Hotel
09.2017 - 09.2019
- Oversaw Front of House operations and M-Club lounge services
- Spearheaded the deployment of workforce innovation across Marriott Canada
- Art of Hosting champion, enhancing staff training and guest interactions
Rooms Operations Manager (Pre-Opening)
Marriott Calgary Airport In-Terminal Hotel
08.2016 - 09.2017
- Directed operations for initial setup of both departments
- Implemented protocols to enhance operational efficiency
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Assistant Rooms Operations Manager
Delta Hotels Calgary Airport In-Terminal
05.2015 - 07.2016
- Directed everyday operations in Rooms Division, focusing on efficient service delivery
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
Guest Experience Manager
Delta Hotels Calgary Airport In-Terminal
11.2013 - 10.2014
- Enhanced guest satisfaction through targeted initiatives
- Conducted regular training sessions for staff members on the importance of providing exceptional customer service.
- Created a system to track guest feedback and complaints in order to identify areas of improvement.
- Designed surveys for customers in order to assess their level of satisfaction with services provided.
Various Roles – Front Office Operations
01.2008 - 10.2013
- Held multiple leadership roles within Front Office, honing skills in guest relations, team management, and operations
Education
Bachelor of Science -
India01.2006
Skills
- Hotel Operations Management
- Strategic Planning & Execution
- Guest Experience & Service Excellence
- Team Leadership & Development
- Union Relations & Negotiations
- Pre-Opening Operations
- Banquet & Event Management
- Innovation in Hospitality Workforce
- Stakeholder & Owner Relations
- Training and mentoring
- Food and Beverage Management
- Budget Management
Accomplishments
- Executive Leadership Program (ELP) 2019
- Led Guest Experience and Workforce Innovations concept deployment across Marriott Canada
- Co-Chair, Women in Leadership Business Council (2022-2023)
- Chair, Next Gen Business Council in Alberta (2018-2019)
- White Hat Awards (Hospitality Awards) – Nominated for Mayor's Category
Affiliations
- Reading
- Travelling
- Content Creating
Languages
English
Full Professional
Hindi
Full Professional
References
References available upon request.
Timeline
Director of Hotel Operations
Renaissance Los Angeles Airport Hotel
01.2024 - Current
Director of Hotel Operations
Delta Hotels by Marriott Ottawa City Centre
03.2022 - 12.2023
Director of Rooms Operations
Delta Hotels by Marriott Ottawa City Centre
10.2019 - 02.2022
Senior Rooms Operations Manager
Calgary Marriott Downtown Hotel
09.2017 - 09.2019
Rooms Operations Manager (Pre-Opening)
Marriott Calgary Airport In-Terminal Hotel
08.2016 - 09.2017
Assistant Rooms Operations Manager
Delta Hotels Calgary Airport In-Terminal
05.2015 - 07.2016
Guest Experience Manager
Delta Hotels Calgary Airport In-Terminal
11.2013 - 10.2014
Various Roles – Front Office Operations
01.2008 - 10.2013
Bachelor of Science -
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