Derick Peters
Executive Management
Wichita Falls,TX
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through [Action] and [Action].
Overview
13
13
years of professional experience
Work History
Director of Hotel Operations
Kiowa Casino & Hotel
12.2015 - 01.2023
- Develop and managed all operations of th hotel during the opening phase. Opened in April 2018.
- Directly responsible or the day to day operations of a Casino gaming hotel.
- In addition, responsible for all development of future hotels for the Kiowa Hotel brand.
Director of Hospitality
Kiowa Casino
12.2015 - 03.2017
- Coordinated requests and managed third-party events hosted on property for charitable and other organizations.
- Developed and monitored annual goals and key metrics for continuous improvements for internal service groups.
- Approved annual sales targets, plans, excursion dates and menus.
- Reviewed work completed by events coordinator, delivered feedback and verified timely completion of tasks.
- Served as liaison between executive management and events department.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Responsible for all F&B operations including Casino EVS and Retaiil operations
Assistant General Manager
Hilton Hotels
05.2004 - 07.2005
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Handle the Daily Operations of a 300 full service hotel
Director of Operations
Renaissance Hotels By Marriott
11.2000 - 04.2004
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
Education
Bachelor of Science - Business Administration
Oklahoma City University
Oklahoma City, OK08.1990
Skills
- Revenue Generation
- Operational Efficiency
- Employee Performance Evaluations
- Critical Thinking
- Hotel Operations
Timeline
Director of Hotel Operations
Kiowa Casino & Hotel
12.2015 - 01.2023
Director of Hospitality
Kiowa Casino
12.2015 - 03.2017
Assistant General Manager
Hilton Hotels
05.2004 - 07.2005
Director of Operations
Renaissance Hotels By Marriott
11.2000 - 04.2004
Bachelor of Science - Business Administration
Oklahoma City University
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