Diligent Team player with 9 years of experience in maintaining a safe and secure environment. Skilled in surveillance, security, and conflict management. Proficient in computer skills, data entry, and Microsoft Office. Proven ability to build strong relationships with staff and guests alike.
Hi, I’m
Aurora Bullard
Burkburnett,TX
Summary
Overview
10
years of professional experience
Work History
Kiowa Casino and Hotel
Surveillance Agent
06.2020 - 10.2024
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, while balancing a high call volume and monitoring of 100s of cameras via CCTV.
- Promoted to Lead in return allowed me to train new employees in the Surveillance field.
- Assisted with creating the learning, training and procedure books for the company.
- Monitored security cameras for improper actions by patrons and dealers.
- Contributed to a safe gaming environment by continuously scanning the casino floor for potential hazards or risks to patrons and staff.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Maintained utmost confidentiality while handling sensitive information, ensuring the privacy of casino patrons and staff.
- Worked closely with Microsoft Excel, Outlook, Powerpoint and Word. Very highly skilled in computer related programs.
Texas Department of Criminal Justice
Correctional Officer IV
07.2014 - 08.2019
Job overview
- Company Overview: Correctional Institutions Division
- Maintained accurate and detailed logs of all events that occurred during each shift
- Inspected work sites and crew trucks for contraband, cleanliness and safety
- Responded to calls in both routine and emergency situations
- Investigated all security and safety violations
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
- Built solid relationships with staff and residents to help keep the institution safe and secure
- Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel
- Searched the building and grounds, living quarters and work areas for contraband
- Correctional Institutions Division
Education
Burkburnett High SchoolBurkburnett, TX
High School Diploma
01.2013
University Overview
Skills
- Data Entry
- Time Management
- Computer Skills
- Conflict Management
- Security
- Surveillance
- Writing Skills
- Microsoft Office
- Observant
- Hardworking
- Energetic
- Cheerful
- Direct
- Skilled in conflict resolution
Accomplishments
Accomplishments
- Supervised team of 5 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Assessments
Assessments
Customer service, Proficient, 05/01/20Timeline
Surveillance Agent
Kiowa Casino and Hotel
06.2020 - 10.2024
Correctional Officer IV
Texas Department of Criminal Justice
07.2014 - 08.2019
Burkburnett High School
High School Diploma
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