Nicholas Gonzalez
Albuquerque
Summary
Motivated and ambitious professional with over 6 plus years of experience in customer service, currently in a detail-oriented, high cash flow, quick decision surveillance job at a casino. A passion for continuous learning and team collaboration drives success in both individual and group settings. I have two degrees that I love to put to great use within my career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Surveillance Agent
Laguna Development Corporation
02.2026 - Current
- Monitored surveillance systems to ensure compliance with security protocols.
- Conducted thorough investigations of suspicious activities to mitigate risks.
- Collaborated with law enforcement to support incident resolution and reporting.
- Attention to detail required.
- Thorough investigations into company activities to ensure protocols are followed.
Site Manager
Laguna Burger
11.2023 - 02.2026
- Laguna Burger shift manager for multiple locations around Albuquerque area.
- Site manager for the Laguna Burger food truck as well as manager for Lobo Athletics concessions.
- Managed staff schedules, optimizing labor resources while maintaining service quality.
Cook
Laguna Burger
06.2022 - 11.2023
Bellman/Shuttle Driver
Sheraton Hotel
06.2021 - 08.2021
- Bellman and shuttle driver was my official title but I did so much more in the hotel. I went to wherever I was needed as well as delivering friendly service to all guests that walked in to the hotel. I left back to college, reason for the short employment time but I sharpened my customer service so much here.
Cook
Laguna Burger
05.2020 - 05.2021
- Food prep and cook
- Worked with all types of customers
- Fryer and grill skills enhanced
Crew Member
Dairy Queen
07.2019 - 05.2021
- Front and back of the house work
- Cooking and making ice cream as well as working in the front as a cashier
- Developed people skills and working with all types of people
Education
Bachelor of Science - General Agriculture
New Mexico State University-Main Campus
Las Cruces, NM05-2023
Bachelor of Science - Hotel, Restaurant, Tourism Manangement
New Mexico State University
Las Cruces, NM05-2023
High school diploma - undefined
Native American Community Academy
Albuquerque, NM05-2019
Skills
- Customer service expertise
- Detail Oriented
- Team Leadership Experience
- Food Business Operations Knowledge
- Proficient in Microsoft Applications
- Data entry
- Schedule building experience
- Team player mentality
- Hotel operations knowledge
- Team building and Onboarding experience
Affiliations
- New Mexico State University Alumni Association
Certification
- Driver's License
- Servsafe manager food handlers permit
- Tribal Gaming Regulatory Authority License
- Title 31 Certified
Timeline
Surveillance Agent
Laguna Development Corporation
02.2026 - Current
Site Manager
Laguna Burger
11.2023 - 02.2026
Cook
Laguna Burger
06.2022 - 11.2023
Bellman/Shuttle Driver
Sheraton Hotel
06.2021 - 08.2021
Cook
Laguna Burger
05.2020 - 05.2021
Crew Member
Dairy Queen
07.2019 - 05.2021
Bachelor of Science - Hotel, Restaurant, Tourism Manangement
New Mexico State University
High school diploma - undefined
Native American Community Academy
Bachelor of Science - General Agriculture
New Mexico State University-Main Campus