Summary
Overview
Work History
Education
Skills
Timeline
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Lyndsey Whitewolf

Carnegie

Summary

Dynamic Casino Service Supervisor with extensive experience at Kiowa Casino, excelling in cash handling and customer service.· Well organized and an excellent team player with a proven ability to work proactively in a busy office environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of office activities.

Overview

5
5
years of professional experience

Work History

Casino Service Supervisor

Kiowa Casino Carnegie
12.2023 - Current
  • Supervised daily operations to ensure compliance with casino policies and procedures.
  • Trained and mentored staff on customer service best practices and operational standards.
  • Coordinated scheduling and staffing to optimize team performance during peak hours.
  • Monitored gaming floor activities to enhance guest experiences and maintain safety protocols.
  • Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Completed bi-weekly payroll for 6 employees.
  • Interceded between employees during arguments and diffused tense situations.
  • Kept high average of performance evaluations.
  • Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
  • Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
  • Maintained accurate records of cash transactions in accordance with established procedures.
  • Performed opening and closing duties such as verifying paperwork, counting cash, and reconciling bank deposits.
  • Provided exceptional customer service to guests by resolving inquiries and complaints promptly and professionally.
  • Managed team members by providing guidance, feedback, coaching, and training when needed.
  • Scheduled personnel shifts in order to meet operational needs while staying within budget constraints.
  • Ensured that all transactions were conducted according to internal control standards set forth by state gaming regulatory authorities.
  • Reconciled cashier banks regularly throughout shift in order to maintain accurate balance sheets.
  • Assisted with audits related to cage operations by providing requested documentation for review.

Lead Cage Cashier/Casino Cage Supervisor

Kiowa Casino Devol
11.2023 - 12.2023
  • Processed cash transactions accurately, ensuring compliance with casino policies and procedures.
  • Managed customer inquiries efficiently, providing exceptional service to enhance guest experience.
  • Maintained accurate records of financial transactions using point-of-sale systems.
  • Assisted in training new staff on operational procedures and cash handling protocols.
  • Conducted regular cash drawer audits to verify accuracy and maintain accountability.
  • Implemented best practices for cash handling and security measures to minimize risk.
  • Resolved discrepancies in cash transactions, demonstrating attention to detail and problem-solving skills.
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.

Cage Supervisor

Kiowa Casino Verden
07.2023 - 11.2023
  • Supervised daily cash handling operations, ensuring compliance with established procedures.
  • Trained and mentored new staff on operational protocols and customer service standards.
  • Monitored and maintained inventory levels of gaming supplies, facilitating optimal operations.
  • Implemented security measures to safeguard cash assets and ensure guest safety.
  • Evaluated workers' performance to write performance reviews
  • Coordinated employee work schedules to provide adequate coverage for guest services and business needs
  • Complied with federal and state regulations by completing required casino forms pertaining to cage transactions

Cage Supervisor/ Casino Shift Supervisor

Kiowa Casio Carnegie
11.2020 - 02.2023
  • Supervised daily operations of cage staff to ensure accurate cash handling and compliance with regulations.
  • Trained new employees on operational procedures, enhancing team efficiency and service quality.
  • Implemented process improvements for cash management, resulting in reduced discrepancies and enhanced accuracy.
  • Coordinated with security teams to maintain a safe environment for patrons and staff during high-traffic periods.
  • Monitored transactions for irregularities, ensuring adherence to gaming regulations and internal policies.
  • Developed schedules for cage personnel, optimizing coverage during peak hours to enhance customer service experience.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Assisted with the hiring process, conducting interviews, and onboarding new employees to ensure a cohesive team environment within the department.
  • Improved cash handling accuracy by implementing effective training programs for cage cashiers.
  • Maintained compliance with gaming regulations by regularly reviewing and updating cage policies and procedures.

Education

Anadarko High School
Anadarko

Skills

  • Microsoft Office
  • Miscosoft Word
  • Data Entry
  • Customer Service
  • Title 31
  • Cash Handling Skills
  • Employee Performance Evaluation
  • Policy Enforcement
  • Personnel Management
  • Employee Scheduling
  • Team Motivation
  • Currency Exchanges
  • Rules Enforcement
  • Transaction Documentation

Timeline

Casino Service Supervisor

Kiowa Casino Carnegie
12.2023 - Current

Lead Cage Cashier/Casino Cage Supervisor

Kiowa Casino Devol
11.2023 - 12.2023

Cage Supervisor

Kiowa Casino Verden
07.2023 - 11.2023

Cage Supervisor/ Casino Shift Supervisor

Kiowa Casio Carnegie
11.2020 - 02.2023

Anadarko High School

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Lyndsey Whitewolf