Deetra Luckett
West Helena,Arkansas
Summary
Worked as a Customer Service Representative where Many Job Duties were Performed such as Cash Handling,Checks and Credit Cards Transactions,Microsoft and Computer Knowledgeable and dedicated Customer Service Professional with extensive experience . Being a Solid team player with outgoing, positive demeanor and proven skills in establishing and Making decisions with Customers was very Motivated it help maintain customer satisfaction and contribute to the Company Success. Being a Hard Worker and Passionate Worker made the Job easy.
Overview
28
28
years of professional experience
Work History
Casino Service Representative
Horseshoe Casino
10.2000 - 05.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Cashier
Razorback Dining Hall
07.1995 - 08.1999
- Greeted customer who enter store and responded promptly to customer needs.
- Lifted up to 40 pounds at once and to move heavy objects.
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Substitute Teacher
CV White High School
08.1996 - 05.1997
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assigned, explained and graded homework
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
Education
High School Diploma -
CV White High School
Lakeview, AR05.1993
Skills
- Benefits Programs
- Account Changes
- Process Transactions
- Call Volume and Quality
- Policy and Procedure Adherence
- Problem Resolution
- Customer Interaction
- Microsoft Office
- Money handling
- Customer Interaction
- Microsoft Office
Additional Information
I also received an Award for being a Shining Star Performer.
Timeline
Casino Service Representative
Horseshoe Casino
10.2000 - 05.2023
Substitute Teacher
CV White High School
08.1996 - 05.1997
Cashier
Razorback Dining Hall
07.1995 - 08.1999
High School Diploma -
CV White High School
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