Anny Morales
Milwaukee,WI
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Ready to offer exceptional leadership and planning abilities.
Friendly student available for weekend, evening, mornings and holiday shifts. Considered hardworking, punctual and driven.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Wingstop Restaurant
Milwaukee, WI
07.2022 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maximized performance by monitoring daily activities and mentoring team members.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Assistant Manager
Panda Express
09.2020 - 06.2022
- I handle the store's money , I take care of deposits, paychecks oh direct deposits and I take care of the safe.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Greeted and served customers professionally, operated technically advanced cash registers and sanitized checkout area after each customer.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Training Leader
MacDonalds
08.2019 - 09.2020
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Received and processed customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported great dining and meal experiences for guests.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Backed up servers by setting up trays and completing some food deliveries.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School -
Pulaski High School
Milwaukee, WI01.2020
Criminal Justice - College
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Inventory controls
- Schedule Management
- Training and mentoring
- Financial Management
- Staff Management
- Organization and Time Management
- Team Building
- Sales and marketing
- Safety processes and procedures
- Strong verbal and written communication
- Cash Handling
- Client Service
- Teamwork and Collaboration
- Customer Service
- Staff Supervision
- Staff Training
- Hiring and Staffing
- Customer Relations
- Conflict resolution
- Multitasking and organization
- Reporting and documenting
- Microsoft office expertise
- Organizational skills
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Education
Milwaukee, WI,Milwaukee, WI
Contact
Milwaukee, WI 53207
Timeline
Assistant Manager
Wingstop Restaurant
07.2022 - Current
Assistant Manager
Panda Express
09.2020 - 06.2022
Training Leader
MacDonalds
08.2019 - 09.2020
High School -
Pulaski High School
Criminal Justice - College
University of Wisconsin - Milwaukee