Annyeoj Claucel Penales
Summary
Reliable and personable, with strong aptitude for delivering tasks efficiently and maintaining high levels of organization. Well-versed in navigating various locations quickly and safely, coupled with excellent time management skills. Committed to contributing to seamless operations and ensuring timely task completion.
Offering solid foundation in organizational skills and keen ability to adapt quickly to new environments, eager to learn and develop. Delivers understanding of route planning and time management, ensuring smooth and timely task completion. Ready to use and develop strong navigational and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
F&B Runner
Hyde Park Hospitality
05.2025 - 12.2025
- Provided information on local attractions and services to enhance guest experiences.
- Managed reservations and coordinated special requests for guests efficiently.
- Responded to guest inquiries promptly, fostering a welcoming environment.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Coordinated timely delivery of food and beverage items to enhance guest satisfaction.
- Assisted kitchen staff with inventory management to ensure efficient operations.
- Maintained cleanliness and organization of service areas to promote safety and efficiency.
- Executed daily setup and breakdown of dining environments for optimal guest experiences.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with team members to streamline workflows, improving service speed and quality.
Ramp Supervisor
Japan Airlines
10.2023 - 05.2025
- Supervised ramp operations ensuring timely aircraft arrivals and departures.
- Coordinated loading and unloading of baggage, cargo, and freight for multiple flights.
- Monitored team performance, providing guidance to enhance operational efficiency.
- Implemented safety protocols ensuring compliance with aviation regulations and standards.
- Resolved operational issues swiftly to minimize delays and enhance customer satisfaction.
- Collaborated with ground control to optimize aircraft movement on the tarmac.
Ramp Lead
Alaska Airlines
02.2022 - 07.2024
- Provided information on local attractions and services to enhance guest experiences.
- Managed reservations and coordinated special requests for guests efficiently.
- Responded to guest inquiries promptly, fostering a welcoming environment.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Coordinated timely delivery of food and beverage items to enhance guest satisfaction.
- Assisted kitchen staff with inventory management to ensure efficient operations.
- Maintained cleanliness and organization of service areas to promote safety and efficiency.
- Executed daily setup and breakdown of dining environments for optimal guest experiences.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with team members to streamline workflows, improving service speed and quality.
Education
Medical Assistant
Concorde Career College
San Diego, CAHigh School Diploma -
Helix High School
La Mesa, CASkills
- Critical Thinking
- Customer Service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Telephone etiquette
- Exceptional communication
- Training and mentoring
- Safety procedures
- Conflict resolution
- Administrative support
- Team supervision
- Problem-solving
- Time management
Accomplishments
Medical Assistant Program Deans list 2025
Certification
BLS
AHA
CPR
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Professional Working
Timeline
F&B Runner
Hyde Park Hospitality
05.2025 - 12.2025
Ramp Supervisor
Japan Airlines
10.2023 - 05.2025
Ramp Lead
Alaska Airlines
02.2022 - 07.2024
Medical Assistant
Concorde Career College
High School Diploma -
Helix High School