ANNYES ARROCHA
Spring,TX
Summary
Patient Service representative well-versed in communication and team building. Knowledgeable in medical terminology and ready to bring years of healthcare experience to your team. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy health facilities and maintaining professionalism in stressful situations.
Overview
9
9
years of professional experience
Work History
Patient Aid Navigator
Saint Anthony Hospital
04.2022 - 07.2024
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Recognized, responded and reported patient emergencies with immediate care to nursing team and clinicians.
- Assisted nursing staff with essential tasks, ensuring efficient patient care operations.
- Assisted in creating a positive atmosphere within the healthcare setting by consistently demonstrating empathy, compassion, and professionalism when interacting with patients, families, and colleagues. Also ensured patient satisfaction by addressing their individual needs and preferences.
- Quickly responded to emergencies by following established protocols and working closely with the nursing staff.
- Participated in regular training sessions for continuous professional growth that resulted in improved quality of patient care. Obtained my BLS and CPI.
- Upheld infection control and prevention policies across different patient areas also monitored and maintained cleanliness, sanitation and organization of nursing station and service areas.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
HIV Testing Counselor
AIDS Healthcare Foundation
10.2020 - 02.2022
- An HIV Testing Counselor is vital to helping AHF with a mission to provide compassionate and informing care to our clients.
- Within the duties of an HIV tester, I had the opportunity to engage in outreach within the community and educate those at risk.
- Apart of my duties included drawing blood, driving the MTU (mobile testing unit), cleaning and making sure maintenance on the MTU is kept up to par, putting patients into care and communicating with patients via email/telephone.
- As a Testing Counselor, I added consistent value to the PHD Team by adapting to various situations with ease and by being flexible and nimble.
Telephone Operator
Carter Blood Care
03.2019 - 10.2020
- Responsibilities as a telephone operator; not limited but included assisting clients through transferring calls, answering questions, and providing appointments and clerical information.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Customer Service Representative
Best Buy Inc
01.2016 - 02.2019
- Responsible for fast and accurate processing of all customer returns, financing options, customer issues and service requests.
- I worked efficiently and accurately to provide a consistent and customer friendly work and shopping atmosphere for both my fellow staff and customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
GED -
IL Community College Board
Chicago, IL01.2013
Skills
- Basic Life Support and AED Certified
- Crisis Prevention Intervention Certified
- Bilingual
- Great communication skills
- Organized
- Self-motivated
- Microsoft Office Program skills
- Phlebotomy skills
Previouseducation
IL Community College Board, GED, Chicago, IL, 2013
Awards
- Above & Beyond Award, 2021, AHF
- Outstanding Work Ethics, 2020, CBC
Additional Information
Reference:
Perry Ediale- HOA Supervisor
St Anthony Hospital- Chicago
(312)618-2903
Timeline
Patient Aid Navigator
Saint Anthony Hospital
04.2022 - 07.2024
HIV Testing Counselor
AIDS Healthcare Foundation
10.2020 - 02.2022
Telephone Operator
Carter Blood Care
03.2019 - 10.2020
Customer Service Representative
Best Buy Inc
01.2016 - 02.2019
GED -
IL Community College Board