Summary
Overview
Work History
Education
Skills
Timeline
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Anorie Hayes

Richmond,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Gate Attendant

Star Protection
07.2023 - Current
  • Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
  • Excelled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
  • Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
  • Handled sensitive situations professionally, addressing customer complaints or disputes with tact and diplomacy.

Image Review Clerk

TransCore
10.2022 - 06.2023
  • As an Image Review Clerk, I identify the license plate number, plate state, and plate types and enter prefixes for all license plates for automobiles, trucks, and motorcycles that violate the EZ Tag Toll lanes.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Gained extensive knowledge in data entry, analysis and reporting.

Keyholder Manager

Torrid
01.2020 - 09.2022
  • Assist in creating a team environment and cultivate positive experiences for my teammates as well as the customers
  • I am a partner to the Store Manager and assist with achieving company objectives
  • Support the store manager with providing a clean, consistent and inviting store environment for customers to shop
  • I calculate the sales during the day in order to help with the reports at closing.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Accepted and processed customer returns.
  • Opened inventory boxes and restocked shelves.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Michael's Arts & Crafts Store
10.2018 - 10.2019
  • Assist the customer from the moment they enter the store to when they exit with their purchases and questions, they may have concerning products and services
  • Show merchandise that provides solutions to customer needs
  • Understand store operations as it relates to register transactions, freight processing, freight processing, merchandise placement, and product replenishment.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Kirkland's Home Decor
11.2017 - 01.2018
  • Provided a fulfilling shopping experience to all Customers
  • Built a rapport with customers
  • Assisted them with products they were looking for.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

High School Diploma -

Madison Preparatory Academy
Baton Rouge, LA
05.2017

Skills

  • Critical Thinking
  • Social Perceptiveness
  • Active Listening
  • Time Management
  • Traffic Calming
  • Store Opening and Closing
  • Customer Assistance
  • Team Member Development
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Team Leadership
  • Independent Judgement
  • Strong Work Ethic

Timeline

Gate Attendant

Star Protection
07.2023 - Current

Image Review Clerk

TransCore
10.2022 - 06.2023

Keyholder Manager

Torrid
01.2020 - 09.2022

Sales Associate

Michael's Arts & Crafts Store
10.2018 - 10.2019

Sales Associate

Kirkland's Home Decor
11.2017 - 01.2018

High School Diploma -

Madison Preparatory Academy

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Anorie Hayes