Anoshia Jackson
Goldsboro,NC
Summary
Dedicated Patient Access Representative with over 6 years of experience in patient communications, registration, and administrative support. Manages high volumes of inbound calls, efficiently routes inquiries, and maintains professionalism in fast-paced environments. Ensures patient confidentiality, delivers clear communication, and swiftly adapts to new systems.
Overview
6
6
years of professional experience
Work History
Patient Access Representative II
ECU Health Radiation Oncology
Greenville, NC
03.2024 - Current
- Answered incoming patient calls, providing accurate information and routing calls to the appropriate department.
- Coordinated scheduling and patient referrals, resulting in timely responses to phone inquiries and improved patient experience.
- Managed pre-authorizations with insurance companies across multiple systems, ensuring seamless service delivery for patients.
- Provided empathetic support for patients and caregivers, clarifying policies and procedures while maintaining professionalism.
- Managed patient records and scheduling changes, upholding confidentiality standards to protect patient information.
Patient Financial Advisor
Physicians East
Greenville, NC
02.2023 - 04.2024
- Managed patient communications on financial matters, facilitated payment plan negotiations, and clarified billing processes to enhance understanding and compliance.
- Directed patient inquiries to appropriate departments, ensuring accurate information delivery for seamless customer service.
- Collaborated with insurance companies and patients to clarify coverage and payment options, improving patient financial literacy.
Patient Access Representative
ECU Family Medicine
Greenville, NC
12.2019 - 02.2023
- Managed patient check-ins, collected and entered demographic and insurance data, and scheduled appointments, enhancing patient experience through exceptional phone-based customer service.
- Coordinated appointments and patient referrals, ensuring seamless transitions for patients during check-in process.
- Ensured patient confidentiality while accurately logging interactions and billing information, maintaining compliance with privacy regulations.
Education
High School Diploma -
North Lenior High School
La Grange, NC06-2014
Skills
- Patient Scheduling & Registration
- Patient Care Coordination
- Patient Identity Verification
- Confidentiality & HIPAA Compliance
- Healthcare Billing
- MS Office & Healthcare Software Proficiency
- Customer Service
- Problem-Solving & Conflict Resolution
- Professional Communication
Timeline
Patient Access Representative II
ECU Health Radiation Oncology
03.2024 - Current
Patient Financial Advisor
Physicians East
02.2023 - 04.2024
Patient Access Representative
ECU Family Medicine
12.2019 - 02.2023
High School Diploma -
North Lenior High School