Anoucheka Milord
Bessemer,AL
Summary
Compassionate and dedicated Medical Assistant with experience in providing exceptional patient care and support in clinical environments. Proven ability to maintain accurate medical records, assist in examinations, and conduct routine laboratory tests while adhering to HIPAA guidelines. Currently enhancing patient satisfaction through efficient appointment management and education on treatment plans. Adept at creating a welcoming atmosphere and delivering quality healthcare services, effectively contributing to the team's goals in a healthcare setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical administrative assistant
Complete health
Fultondale
03.2026 - Current
- Detail-oriented Medical Administrative Assistant with hands-on experience in a primary care clinical setting, skilled in patient scheduling, insurance verification, and EMR documentation.
- Adept at managing front office operations while also supporting clinical staff with patient intake, vital signs, and room preparation.
- Known for providing compassionate, patient-centered care in fast-paced environments and ensuring smooth daily workflow.
Medical Assistant
Carteret OBGYN
Morehead city
04.2023 - 12.2025
- Facilitated patient preparation for exams, monitored vital signs, and assisted with clinical procedures.
- Ensured precise medical records maintenance and upheld patient confidentiality in accordance with HIPAA regulations.
- Instructed patients on treatment plans and provided medication guidance.
- Coordinated appointments, optimized patient flow, and upheld a sterile clinical environment.
- Enhanced patient satisfaction and office productivity by managing appointment scheduling and follow-ups.
- Executed routine laboratory tests while maintaining quality standards and accurate documentation.
- Sanitized, restocked, and organized examination rooms and medical equipment.
- Prepared patients for examinations, ensuring comfort and accurate medical history documentation.
- Uphold sterile environments and strictly adhered to safety protocols.
- Conducted phlebotomy with skill, ensuring minimal discomfort for patients during blood collection.
Sales Associate
Lowes Retail company
New Bern
08.2021 - 04.2023
- Guided customers in selecting appropriate products, verifying price labels, and ensuring all customer needs were fulfilled.
- Delivered exceptional customer service while maintaining a clean, safe store stocked with necessary products.
- Validated loading tickets and processed orders and deliveries to ensure timely merchandise receipt for customers.
- Consistently surpassed monthly sales targets through proactive customer engagement and tailored product recommendations.
- Managed inventory levels to guarantee product availability for customers.
- Improved customer service by addressing inquiries and resolving concerns efficiently.
- Cultivated customer relationships to foster repeat business.
Retail Team Leader
Walmart
Morehead city
09.2017 - 08.2021
- Oversaw daily store operations, coaching team members to achieve performance objectives.
- Facilitated scheduling, training, and mentoring for new employees.
- Supported merchandising, inventory management, and visual display organization.
- Addressed customer concerns adeptly and professionally to improve satisfaction and retention.
- Contributed to a 15% sales increase through superior service and effective upselling strategies.
Education
Associate of Science - Certified Medical Assistant (CMA)
Carteret Community College
Morehead CityAssociate of Science - Certified Massage Therapeutic
Carteret Community College
Morehead CityHigh School Diploma - undefined
Immokalee High School
ImmokaleeSkills
- Achieved high standards in patient care while upholding confidentiality practices
- Advanced HIPAA compliance efforts to secure patient data integrity
- Streamlined patient demographic management to enhance service delivery
- Delivered coordinated workflows that improved team efficiency and patient satisfaction
Personal Information
Title: Medical Assistant
Certification
CCMA
Timeline
Medical administrative assistant
Complete health
03.2026 - Current
Medical Assistant
Carteret OBGYN
04.2023 - 12.2025
Sales Associate
Lowes Retail company
08.2021 - 04.2023
Retail Team Leader
Walmart
09.2017 - 08.2021
Associate of Science - Certified Medical Assistant (CMA)
Carteret Community College
Associate of Science - Certified Massage Therapeutic
Carteret Community College
High School Diploma - undefined
Immokalee High School